School Lettings Assistant​/Customer Service Assistant

Community Connector (Local Key Holder / School Lettings Assistant)

Are you a community minded individual that wants to help schools fight the funding cuts? Do you have timekeeping skills and a love for working with people? Have you been looking for a role in the evenings or weekends to fit around your other commitments? If you've answered an emphatic YES to these questions, this part‑time role with us will be just what you're looking for.

Location: Pimlico Academy, 36 Lupus St, Pimlico, London, City of, SW1V 3AT

Contract type: Part time, Permanent

Hours of work: All team members are contracted to work set days per week and for this role you must be able to work Sundays every week. Shift times will be scheduled between 4:30pm and 10:30pm Monday–Friday and anywhere between 7:45am and 10:30pm Saturday or Sunday (shifts are a maximum of 8 hours). This part time role offers on average 5–15 hours per week.

Pay: £12.75 per hour

School Space aims to create thriving schools at the heart of thriving communities. We partner with schools to rent out their facilities to the community. The income generated is used by the schools to improve the educational experience and facilities for their students, and to build stronger connections with the surrounding community.

Our operation covers over 50 schools and we are constantly seeking like‑minded people to join our team of 100+ part‑time Community Connectors. These team members open and close our schools while ensuring customers receive great service and have all the help they need during their bookings.

• Opening and closing assigned schools in the evenings and weekends – you will be a key holder and must remain onsite throughout customer bookings.
• Carrying out checks as necessary and light cleaning/tidying after bookings.
• Setting up and clearing tables and chairs (e.g., during exam periods) so that events can run in bare spaces or other similar requirements – training provided.
• Providing great customer service and communicating what’s happening at schools to the operations team.

• Exceptional customer service experience.
• A flexible, organised, and timely approach to all your work.
• Experience giving feedback on what works and what doesn’t – your input will be listened to and acted upon.
• A commitment to a social or community cause – our team is dedicated to making the world a better place, and we would love to share that belief with you.

As this role involves working in schools, employment is dependent on a clear enhanced DBS check which we will run.

You will receive a full training programme to get you up and running at the school, followed by regular sessions with team leaders, operations managers, and the wider School Space team.

School Space believes that no child or vulnerable person should ever have to experience abuse of any kind. We are committed to safeguarding children and recognise that, as an organisation, we have a responsibility to ensure all our staff are trained and supported to recognise safeguarding concerns and to promote safeguarding best practice. We aim to foster an understanding in each of our team members of their safeguarding responsibilities, whilst putting in place procedures to support everyone who uses a school space to safeguard children’s well’being and protect them from harm.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

INDLP