Student Success Advisor

About Verto

Verto is on a mission to provide the best possible start to college. We make travel and experiential education a core part of the first year, enabling students to begin their academic journey overseas before transferring to one of 70+ partner universities in the United States.

We are building a more accessible, more impactful model of higher education. We are a fast-growing, mission-driven organisation creating transformational global experiences.

Verto Education UK is hiring Student Success Advisors based in London, England, for the Autumn 2026 programme (August–December). Student Success Advisors (SSA) work to create an inclusive environment that champions academic success and promotes Verto’s core values of compassion, transformation, vulnerability and responsibility. SSA’s are responsible for providing comprehensive support to Vertoans, cultivating mentor relationships for approximately 30-35 students within their assigned Care Teams at Verto Education.

An SSA serves as a resource both academically and personally for students in their community. The SSA is critical to the student experience at Verto Education and plays a major role in advancing a culture of continuous improvement.

A successful SSA has a passion for advising and supporting students, a commitment to student learning and development in and outside the classroom, and strong critical thinking and problem-solving skills. A successful SSA demonstrates initiative, possesses the ability to work autonomously as well as part of a team, communicates effectively, and maintains a positive attitude. This position regularly collaborates with the Academic team.

This job description is meant to provide an outline of essential job functions of the SSA position and is not an all-inclusive list.

Reports to:

Student Success Manager.

• Actively monitor students’ academic engagement and support development of academic success habits and skills.
• Provide general, first-response academic support to students, and support resolution or escalation of student academic concerns, implementing interventions as appropriate.
• Monitor student academic accommodations and help students faculty for resources.
• Monitor the academic achievement and class attendance of assigned students. Make care-and-concern interventions when appropriate.
• Escalate students who are in danger of losing channel eligibility or are in need of additional support services.
• Engage in the process of Add/Drop and Course Withdrawals and provide guidance to students, including navigation within MyVerto, Canvas, and Cengage.
• Be familiar with and help to uphold the on-site application of the main Verto Academic Success Policies and advise students accordingly (Attendance policy, Academic Integrity, Academic Actions, Academic Accommodations, Grading policy).
• Guide students in their academic pursuits and future post-Verto planning.
• Be able to answer first level questions regarding a student post-verto plan (i.e channel requirements outlined in the My Verto portal, supporting traditional students with draft post-Verto plans).
• Review and Understand course transfer requirements for any assigned channel students.
• Plan and implement active and passive programs that align with the Verto Discovery programming model.
• Assess student’s programmatic needs and address them accordingly.
• Collaborate with Verto Headquarters during Winter and Summer breaks to support global initiatives and business needs.

• Create and maintain a student-centered environment when working in the office by interacting regularly with students and guests.
• Collaborate with the onsite team to implement the Verto Discovery Programming Model.
• Lead a once a month Care Team dinner/meal for your assigned group.
• Implement the Verto Discovery programming model and all applicable requirements of the model (i.e lead Care Team circles in the first weeks of the program.)
• Promote student leaders when possible to increase student engagement on site.
• Support Student Club programs and initiatives.
• Educate students on Verto policies and procedures, including, but not limited to:…