Academic Services and Student Life Specialist

NABA London overview

NABA London is the first international campus of Nuova Accademia di Belle Arti, opening in East London in October 2026. Combining Italian design heritage with London’s creative industries, NABA London will offer an international, studio-based learning environment for students across art, design, fashion, and creative disciplines. Located at Here East in the Queen Elizabeth Olympic Park, the new campus represents an exciting opportunity to join a growing institution at launch stage and contribute to shaping the student experience from day one.

Programmes delivered at NABA London are validated by Regent's University London.

The Academic Services and Student Life Specialist is based in London and reports directly to the Communication and Student Services Manager. The Academic Services and Student Life Specialist coordinates the delivery of teaching and academic activities and provides comprehensive operational support to the Head of Education and Teaching Faculty, ensuring the timely preparation of course and workshop schedules and that all activities are effectively organised for students and tutors.

The postholder oversees activities and services related to Student Life and Student Wellbeing and ensures the distribution of student satisfaction surveys. Working closely with the Academic Registration & Student Support Specialist, the role shares day-to-day responsibilities to ensure continuity of operations and services. The position also supports reception activities and the management of incoming calls.

The selected candidate will carry out the following activities:

• Student Support:
  Supervise the correct management of academic activities for students during their studies; provide information about timetable and any Academy’s activity or administrative deadlines involving them; manage the e-mail notice communication with students; assure the student welcome and induction days organization; prepare / update annually welcome vademecum (on term basis) and the service guide.
• Faculty Support:
  Facilitate tutors and Course Leaders by managing various organizational aspects which can daily arise in the lessons’ / academic activities and ensure compliance with company guidelines; might be nominated as member of the Course Panels with active role in it.
• Space Management, Course Planning, events organization:
  Support the definition of Academic Calendars; supervise the elaboration of courses and workshops timetables, collecting the needs of Course Leaders for all didactic activities in accordance with Academic Calendar and Plan of Study; manage all the information on the available Student information System and Timetable System; support the collection of tutors, translators and guest lecturers information to HR for contractual needs;
  
  manage the rescheduling of the planned activities; guarantee the booking of spaces for all the non-academic activities requested by all the offices; monitor and forecast spaces’ occupancy when requested.
• Student Life & Wellbeing:
  Oversee the promotion of student social integration within the campus and the UK culture by engaging them in extracurricular activities and providing them with general information; facilitate special deals agreements with external providers for students, tutors and staff; signpost and help students when in need of Wellbeing Services and liaise with Course Leaders in case of SEN students; act as the primary point of contact for the Student Representatives;
  
  also supports the organization of the Graduation event.
• Students Surveys:
  Ensure activities of distributing surveys and collect student feedback; support the data analysis.

Requirements

Education & Experience

• Bachelor’s degree or equivalent qualification. Previous experience in an administrative, student services, customer service, or higher education environment is desirable; early-career candidates with strong potential will also be considered.
• Familiarity with academic management systems (e.g., student management software) and administrative practices in educational contexts (particularly in the UK or higher education sector).
• Experience in managing timetables, planning, and…