Head of Creative Services, Learning

Job Description

Capgemini Group Learning & Development is looking for an experienced marketing and design leader with a successful track record in creative agencies or corporate learning. The Creation function within Capgemini University is an agency at the intersection of Capgemini's learning design and marketing functions, including learning experience design, instructional and technical design, marketing, and branding. We specialize in creating immersive and impactful learning solutions that seamlessly blend education, engagement, and storytelling.

As we continue to transform our ways of working, and push the boundaries of innovation, we are seeking a visionary and dynamic Head of Creative Services to lead our team to new heights.

If you're an experienced creative leader, able to inspire your team members, and a motivated 'doer' who likes to get things done, we'd like to meet you.

Capgemini Group Learning & Development is transforming how learning is designed, delivered, experienced, and scaled-leveraging AI, data, and human centred design to accelerate workforce capability and business impact.

The Creation function within Capgemini University operates as a global, in house creative and learning design agency sitting at the intersection of:

• Learning architecture and experience design
• Instructional, technical, graphic, and motion design
• Marketing, branding, and learner engagement
• AI-enabled content creation and personalization
• Management of our Learning experience layer/ interface, and partnerships in that space

As Head of Creative Services
, you play a pivotal leadership role in shaping this transformation-ensuring that AI is embedded by default in how learning is conceived, designed, built, marketed, and continuously improved.

You are both:

• A strategic leader shaping the future of learning at scale
• A recognized AI expert in learning
  , translating emerging technologies into practical, high impact learning solutions

Reporting to the Head of Learning, you are a core member of the global L&D leadership team
, jointly accountable for driving Capgemini's learning vision and transformation agenda, ensuring we build best-in-class solutions that support our mission to "empower our people to grow and learn every day." You will lead the global Design and Marketing function:
Learning Architects, Instructional and Technical Design, Graphic and Motion Design, Portfolio Marketing, and Communications, and help shape the future of the creative function as a pivotal role in the global L&D Transformation.

In this role, you will also drive innovation and help to shape the future of Capgemini's global learning and development programs to be implemented throughout the business. Together with the Head of Learning, you will drive the AI transformation of learning-from strategy to execution-ensuring Capgemini builds best in class, AI augmented learning ecosystems that provide real-world practical learning, empowering our people to grow and perform every day.

This role shapes how learning is designed and experienced globally, blending creativity, technology, AI, and data to deliver learning that is relevant, scalable, personalized, and measurable. You will bring strong creative, leadership, and strategic thinking skills to support the strategy, planning and delivery of high-quality learning offers. And you will not be afraid to get your hands dirty yourself if, and when the need arises.

You will work closely to align with key stakeholders across the business for all learning portfolios, programs, and events.

• A seasoned Creative Director or Learning Director with 10+ years' experience leading creative agencies or global learning teams
• Experienced in AI and technology enabled learning, with a practical, value driven mindset
• Deep passion for storytelling, design innovation, and emerging market trends, with a strong track record of translating ideas into compelling learning experiences
• Thrives at the intersection of creativity, business strategy, and learning impact, consistently delivering breakthrough solutions at scale
• A people centred leader committed to developing talent and building high performing, multidisciplinary teams
• A collaborative leader who actively breaks silos to create integrated, end to end learning solutions focused on the end user
• Known for big ideas, strategic thinking, and the ability to execute, balancing vision with hands on delivery
• A confident, energetic, and highly driven individual who can hit the ground running and make an immediate impact in redefining global learning
• Equally comfortable shaping strategy at enterprise level and getting hands on when impact requires it
• Passionate about developing people-both learners and your own teams

• Strategic Leadership: Provide visionary leadership to the Learning Creation, aligning creative learning strategies with the company's overall goals.
• Learning Creative Strategy Development: Develop a comprehensive strategy that aligns with the…