Student Success Tutor

Location: ON-SITE, Stratford, London, UK

Reports to:
Student Experience Manager

Department:
Student Experience

Working

Schedule:

9AM to 5PM, Monday to Friday

Employment Type:
Full-Time, On Campus

The Student Success Tutor is a specialist academic support and progression role. The postholder helps students understand academic expectations, navigate assessment processes, interpret feedback and build the independent learning skills that higher education requires. The role is the College's first line of identification for academic performance risk: the postholder monitors submission and outcome data, intervenes early with students who are falling behind, agrees structured development plans with them, and reports emerging patterns to managers, the Data Working Group and academic committees.

• Provide structured one-to-one academic support, in person and remotely, guiding students on the support available and how to use it.
• Engage with students' interests and enthusiasm, building academic confidence in students who may have been out of formal education for some years.
• Support students to build relationships with peers and staff, fostering a sense of belonging in the College community.
• Enable students to take responsibility for, and become partners in, their learning, academic progression and achievement, working towards independence.
• Deliver group workshops, assessment clinics and skills sessions tailored to programme requirements and to the assessment calendar.
• Support transition into higher education study at induction and particularly through the early weeks.

• Help students understand assessment briefs, marking criteria, rubrics and academic conventions, and plan their approach to a piece of work.
• Support students through the submission cycle, including proactive contact ahead of deadlines by telephone, email, SMS and VLE notification, to maximise first submission and resit submission rates.
• Follow up promptly with students who have not submitted, establish the reason, and agree the practical next step (i.e. resubmission, extenuating circumstances, or referral).
• Support students to read, interpret and act on feedback from module tutors, converting general comments into specific changes the student can make in their next piece of work.
• Provide resubmission and resit support, focused on the student's understanding of where the work fell short and how to approach it differently.
• Provide advice on study skills, academic writing, reading and workload management, particularly across bunched assessment deadlines.
• Help students locate and use appropriate learning resources, referring to the Learning Resources Co-ordinator where needed.
• Develop appropriate methods and resources for teaching and learning support in relation to lectures, tutorials, and seminars, including online classes.
• Help students find appropriate learning resources.

• Act as the first point of identification for risk to a student's academic performance, using submission data, results, engagement indicators and direct contact.
• Analyse the underlying reason for a student's difficulty and agree proportionate action; resolving what sits within the role and referring promptly where it does not.
• Agree and maintain Academic Development Plans with students whose academic engagement or performance needs to improve: specific, time-bound, owned by the student, reviewed at agreed intervals, and recorded.
• Work with academic colleagues and Registry to identify and contact all students who have not submitted assessments, and support them back into the assessment cycle.
• Apply working knowledge of partner academic regulations including extenuating circumstances, deferral, resubmission, appeals and progression regulations so that students receive accurate advice on their options and deadlines.
• Support students returning from interruption, deferral or extended absence to re-engage with their studies.
• Contribute the academic perspective to student support meetings and intervention processes led by other teams.
• Maintain accurate, current records of all interactions, plans and outcomes, handling…