Global Digital Experience Manager

Who we are Our Hotels We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust collaboration and appreciation.

Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience. Treasured by guests. Cherished by employees. Celebrated worldwide.

Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity.

If you need us to do anything to support you during the recruitment process, such as adjustments to how you apply, alternative formats of information, or adjustments to the assessment process itself, please email career so that we can discuss how we can support you through the process. Please note that we will not be able to respond to individual enquiries about update Reference    Your future, our legacy

Hotel

Dorchester Collection Division & Department Corporate Office - Sales & Marketing Job Title Global Digital Experience Manager Contract Type Permanent Status Full  time

Position Overview We care about your career and are known for having the absolute best people in the industry. When you join us as a Global Digital Experience Manager you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

What you'll getAs Global Digital Experience Manager at Dorchester Collection, here are just some of the great benefits you will receive:
Complimentary stays with breakfast included in all 10 Dorchester Collection hotels 50% off at bars and restaurants within all of our Dorchester Collection hotels
750 Refer a friend bonus scheme

World class development opportunities

Social events throughout the year Workday Lunches in the form of a prepaid contactless card Season ticket loan and cycle to work scheme

Exclusive Access to a discount platform featuring 1000s of retailers

Subsided access to gyms, fitness classes and wellness experiences

Private medical insurance

Competitive retirement scheme

What you'll doAs the Global Digital Experience Manager, you will be responsible for owning the digital estate and conversion journey across Dorchester Collection, ensuring the website, booking engine, and digital touchpoints deliver a seamless luxury experience that converts.. In this role, you will:

Define and execute website strategy across all property and collection-level sites, balancing brand experience with commercial performance

Own SEO strategy: technical SEO, content optimisation, and search visibility across traditional and AI-driven search

Manage the booking engine experience and conversion rate optimisation (CRO), working with web developers, IT and third-party partners

Oversee the e-shop strategy and digital retail experience

Lead CMS governance: templates, standards, publishing workflows, and content architecture

Own the development roadmap: prioritise enhancements, manage technical debt, and coordinate with developers and agencies

Monitor and improve Core Web Vitals, site speed, accessibility, and technical performance

Define measurement frameworks for digital experience (conversion funnels, UX metrics, engagement)
Partner with hotel marketing teams to ensure property-level content is on-brand and optimised

Our values of Passion, Personality, Respect, Working Together and Creativity guide us…