Student Engagement Officer

Company:
Victoria College of Arts and Design

Location:
On-site at London Borough and Harbour Exchange Campuses

Salary: £26,450 to £29,000 per annum

Working Hours:
Full-time, 37.5 hours per week.

Working

Schedule:

Monday to Thursday (Including regular Friday evening and Saturday working. The working pattern will be discussed and agreed with the successful applicant. During busy periods, additional evening and weekend shifts may be required on a rostered basis.)

Department:
Student Services

Reporting to:
Student Engagement Manager

How to apply

Submit one file with your CV and Cover letter detailing how you meet the requirements of the role

About us

Victoria College of Arts and Design (VCAD) provides higher education teaching and learning in the arts, design, creative industries and business fields. Our goal is to guide and support our students on their journey to becoming successful individuals and citizens. We strive to offer the best services and resources available to ensure that our students are well-prepared for graduate-level employment within the creative industries or any other aspect of the world of work.

From enrolment to graduation, we are dedicated to nurturing our students' growth, fostering their creative and critical skills and equipping them with the confidence and abilities needed to excel in a professional environment. Whether through the dedication of our lecturers and support staff, our outstanding facilities, or our network of industry connections, VCAD is committed to helping and mentoring our students so that they achieve their personal goals and build themselves sustainable and fulfilling careers.

Position Overview

VCAD is looking for a proactive and dedicated Student Engagement Officer (SEO) to join our vibrant team across our London campuses. The SEO will play a key part in providing an exceptional academic experience by focusing on attendance, submissions and engagement. They will provide tailored support to address barriers to academic progress, ensuring students remain motivated, engaged and on track.

The ideal candidate will possess strong communication and organisational skills, along with a passion for student success. The SEO will collaborate closely with lecturers and support services to monitor student progress, identify areas for intervention and help drive high retention rates. This role is integral to creating a supportive, inclusive environment where students feel connected, empowered and equipped to succeed at VCAD.

Responsibilities

• Maintain consistent communication and accurately record interactions with students via email, phone and in-person, ensuring timely responses while maintaining professional boundaries. Monitor, track and analyse student attendance, submissions and engagement, proactively intervening to address disengagement.
• Support students' academic development by conducting workshops on IT, organisational and study skills.
• Direct students to appropriate support services, collaborating with various departments to ensure a comprehensive approach to student success.
• Offer guidance on academic regulations, mitigating circumstances and processes for interruptions, deferrals and withdrawals.
• Organise and participate in support sessions to address student concerns, offering personalised guidance and assistance.
• Drive improvements in attendance rates, academic progression and overall student satisfaction.
• Compile and submit weekly reports on student progress, attendance trends, challenges and interventions, covering areas such as submissions, retention, and potential risks.
• Maintain up-to-date weekly reports, ensuring timely and accurate documentation.
• Assist with administrative processes including enrolment/induction and provide suggestions for improvement.
• Uphold confidentiality, sharing information only when necessary and in line with institutional policies.
• Support other duties as directed by the Student Engagement Manager or Head of Student Experience and Outcomes.

Requirements

Essential / Desirable: (E) (D)

(where required, training and professional development will be provided to the successful applicant by VCAD, to facilitate their ability to deliver the…