AI & Microsoft Training Specialist

Zenith are looking to recruit an experienced AI & Microsoft Training Specialist. In this role you will design, deliver and continuously improve high-impact learning experiences that drive measurable outcomes for learners and employer partners. Reporting to the Apprenticeship Manager, you will play a key role in delivering and enhancing AI and automation apprenticeship pathways, including:

• Level 3 AI Integration Digital Support Technician
• Level 4 AI & Automation Practitioner

Within the role, you will work closely with the wider apprenticeship delivery team to ensure high-quality teaching, learning and assessment. You will enable learners and employers to adopt Microsoft 365 Copilot, Copilot Studio and AI-driven ways of working, translating technical capability into practical, real-world impact.

• AI Programme & Apprenticeship Delivery
• Deliver high-quality teaching, learning and assessment across AI and digital apprenticeship programmes
• Embed Microsoft Copilot and AI tools into apprenticeship delivery and learner activities
• Support learners through their full journey, including onboarding, progression and preparation for end-point assessment
• Maintain a strong focus on learner outcomes, achievement and progression

• Design and develop engaging, industry-relevant learning content aligned to apprenticeship standards
• Create blended learning materials (workshops, digital modules, video content and practical labs)
• Integrate training on:
• Microsoft 365 productivity tools
• Microsoft Copilot (prompting, workplace use cases, productivity gains)
• Copilot Studio (introductory automation and solution building)
• Continuously improve content based on learner feedback, employer input and performance data

• Deliver training across multiple formats including:
• Classroom-based sessions
• Virtual delivery (Microsoft Teams)
• 1:1 and small group coaching

• Apply Microsoft tools effectively in their roles
• Use Copilot to improve productivity
• Build simple solutions using Copilot Studio
• Adapt delivery style to meet the needs of different learner and employer audiences

• Support employers to embed AI tools into business processes
• Deliver practical training on:
• Prompt engineering fundamentals
• Workflow optimisation using AI
• Automation opportunities through Copilot Studio and related tools
• Promote responsible AI use, including governance, data protection and ethical considerations

• Track learner progress and provide timely support and feedback
• Conduct regular reviews to ensure learners remain on track
• Identify and address barriers to learning and achievement
• Support safeguarding and wellbeing in line with organisational policies

• Build strong working relationships with employer partners
• Support training needs analysis to identify digital and AI capability gaps
• Provide guidance to employers on skills development and AI adoption
• Work collaboratively with business development and curriculum teams

• Maintain accurate learner records in line with ESFA funding rules
• Ensure delivery meets Ofsted quality standards
• Participate in internal quality assurance processes and audits
• Contribute to continuous improvement across apprenticeship provision

• Stay up to date with developments in Microsoft technologies, AI and automation
• Continuously enhance your own knowledge and delivery capability
• Contribute to the development of new AI and digital training programmes
• Act as an advocate for innovation within the Apprenticeships team

• Essential:
• Level 5 qualification (or equivalent experience)
• Experience delivering training within apprenticeships or workforce development
• Strong knowledge of Microsoft 365 tools (Word, Excel, PowerPoint, Outlook, Teams)
• Understanding of Microsoft Copilot and its application in workplace productivity
• Experience supporting learners to achieve structured learning outcomes
• Strong communication, facilitation and coaching skills
• Ability to manage workload independently and meet delivery targets
• Strong stakeholder engagement and relationship-building skills
• Adaptable, proactive and solution-focused approach

• Experience delivering AI or digital apprenticeship standards
• Experience with Copilot Studio or Power Platform tools
• Understanding of prompt engineering and AI adoption
• Knowledge of automation tools and workflow design
• Awareness of apprenticeship funding and compliance requirements
• Teaching or training qualification (e.g. AET, CET, DET)
• Relevant Microsoft certifications

• Passionate about digital skills, AI and workforce development
• Learner-focused with a commitment to high-quality outcomes
• Innovative and forward-thinking
• Strong attention to detail and quality
• Resilient and adaptable
• Committed to continuous improvement

• Based in…