Casework and Student Support Manager

About UsThe UCL Faculty of Mathematical and Physical Sciences (MAPS) is comprised of eight departments that are highly rated for research excellence:
Chemistry;
Physics & Astronomy;
Space & Climate Physics;
Mathematics;
Science & Technology Studies;
Earth Sciences;
Risk and Disaster Reduction and Statistical Science. In addition, the faculty has its own interdepartmental undergraduate degree programme:
Natural Sciences. UCL Mathematical and Physical Sciences employs over 1,400 members of staff, of whom approximately 80% are academic, teaching and research staff and 20% professional services.  There are approximately 4430 undergraduate students, 950 postgraduate taught students and 1060 postgraduate research students.  The faculty prides itself on providing a rich and culturally diverse environment for students and staff alike.

About the role

The purpose of this role is to provide Faculty level leadership and management of student casework, support, success and welfare related activity. Leading the faculty’s Student Support and Success team, they will oversee the coordination of student casework that requires faculty approval or intervention and support programmes and departments in MAPS dealing with individual casework, student support procedures and student welfare.

The role will lead on Faculty-level student success initiatives, support inclusive, data-informed approaches to education in alignment with UCL’s Education Strategy and EDI objectives. They will work closely with the Vice-Dean (Education), Faculty Student Success Lead and other colleagues to embed equitable practices across the curriculum and co-curricular activities. The role will oversee projects related to awarding gaps and student engagement, driving innovation and acting as a key liaison with UCL’s student success networks.

The post is available from 1 October 2026.Please explain how you meet the essential and desirable criteria, which are mentioned in the job description, in the "Statement in support of your application" section.

About youThe role holder must have experience of overseeing or coordinating student support processes, leading or overseeing student casework or comparable regulated experiences including decision making and management of procedures and risk and experience of a management role.  In addition, excellent communication, interpersonal and leadership skills, good knowledge of policy and best practice around access and participation, and commitment to advancing equality, diversity and inclusion are essential attributes for this role.

What we offer

As well as the exciting opportunities this role presents, we also offer great benefits. Please visit  to find out more.

A job description and person specification can be accessed at the bottom of this page. If you have any queries about the role, please contact Sophie Malin ().  

Our commitment to Equality, Diversity and Inclusion As London’s Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world’s talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL’s workforce.

These include people from Black, Asian and ethnic minority backgrounds; disabled people; LGBTQI+ people; and for our Grade 9 and 10 roles, women.

You can read more about our commitment to Equality, Diversity and Inclusion here: