Student Retention and Success Officer

Employment Type: Fixed Term - Full Time

Location: University of Greenwich International College

Compensation: £27,000 / year

Job purpose

To provide a specialist service to help the school to raise achievement by improving school attendance and punctuality and to meet the Greenwich University International College attendance targets. To promote positive attitudes of students towards education and ensuring that they are made fully aware of their statutory responsibilities, particularly where there is persistent absence.

The core focus of this job is to complement the professional work of the Academic Department by taking responsibility for implementing the College’s Attendance and Engagement Policy and improving the attendance of home-assessed and overseas students on visa.

The successful candidate will be responsible for recording, monitoring, evaluating and reporting on attendance data. In addition, they will work within the Student Services team, promoting good attendance, identifying students with poor attendance and working with the Programme Coordinators & Senior Tutor teams to improve student attendance as per the requirements of the College’s Attendance and Engagement Policy.

• Monitor and administer the UGIC Attendance inbox on a regular basis. Respond to student enquiries and encourage 100% attendance in all modules.
• Liaise with the Welfare Officer regarding student attendance related issues. Always keep up to date with students’ Welfare concerns that affect their full attendance.
• In collaboration with the Welfare Officer, seek and receive student evidence that can authorise absences and support appeals.
• Keep a neat and accurate record of all student evidence related to their attendance. In addition, be up to date with regards to their finance situations, academic performance (grades) and general Welfare updates.
• Support the Welfare and Finance Officers in participating in student meetings that are related to student attendance.
• Create a system and / or a working process that will enable a more efficient and timely way of dealing with Stage 3 Attendance Warning meetings and appeals. Follow up initial Stage 3 Attendance Warning emails with reminders to encourage students to meet their appeal deadline.
• Apply the University of Greenwich Attendance policy, ensuring that compliance requirements are always met.
• Monitoring the completion of all tutors’ attendance registers and send reminders to the tutors who fail to complete them daily.
• Inform students on low attendance on a regular basis by emailing them Attendance Stage warnings (Stage 1, Stage 2 & Stage 3 warnings) while ensuring that UGIC follows the compliance requires of the University of Greenwich.
• Hosting weekly meetings with the programme coordinators, senior tutors and senior leadership team to discuss students with low attendance, Welfare and/or finance issues and agree on the action to be taken by the relevant parties in order to increase student attendance rates. Keep a record of all actions agreed and follow up on updates regularly.
• Ensuring that all records of evidence and student status (withdrawn, terminated, interrupted, fallow term etc) is up to date and easily accessible to the University of Greenwich compliance team. Especially when it comes to attendance warnings, authorised absences, student appeals and decisions.
• Until an Information System Software is successfully implemented in UGIC, weekly registers for tutors and attendance registers will manually be created and monitored on a regular basis.
• Uploading the latest versions of the attendance registers for all staff to view student attendance
• Create student list which has all groups for each…