Student Experience Manager

Position: Student Experience Manager )
* Student Experience Manager (London)
NEWFast Apply# Student Experience Manager (London)
Employer

Location:

London, Greater London Contract Type:
Permanent

Hours:

Full Time Salary: £27,979 to £32,982

Posted: 28th September 2026

Start Date:

As Soon As Possible Expires: 28th October 2026 11:59 PM Contract Type:
Permanent

Start Date:

As Soon As Possible Job  Date:
As Soon As Possible
* Contract Type:

Permanent
* Job
* Share :
** Department:
** Academic Registry & Student Experience
*
* Reports to:

** Academic Registrar & Director of Student Success
*
* Location:

** Campus-based - one post per ACM campus
** Direct reports:
** None
* * Key working relationships:
** Academic Registrar & Director of Student Success;
Assistant Registrar (Risk and Retention);
Student Community & Communications Manager;
Campus Manager;
Programme Leaders;
Academic Affairs;
Academic Registry;
Student Support and Wellbeing Services;
Additional Needs;
Safeguarding;
Industry Link;
Student Ambassadors;
Student Community Coordinators;
Student Representatives and student clubs/societies.

The Student Experience Manager is ACM's first-line, campus-based student experience role, providing a visible, approachable and proactive point of contact for students throughout their time king closely with the Assistant Registrar (Student Engagement, Continuation & Completion), the postholder forms an important part of ACM's institutional framework for monitoring and supporting academic engagement: undertaking proactive student contact and agreed intervention activity arising from ACM's central student engagement and risk framework, providing timely updates on student circumstances and escalating concerns where appropriate.

The post holder does not own ACM's institutional student engagement risk framework, continuation and completion analysis or retention strategy (these sit with the Assistant Registrar (Student Engagement, Continuation & Completion)), and does not replace specialist wellbeing, safeguarding, disability or academic support.

The postholder also works closely with the Student Community & Communications Manager to translate institution-wide community-building initiatives into engaging, inclusive activity at campus level. The role combines three connected areas: (1) student-facing service and relationship management; (2) campus community, belonging and engagement; (3) front-line student engagement monitoring and intervention.
** Key Responsibilities (summary)
*** Student Experience and First-Line Student Service - acts as the principal first-line student experience contact at campus level; builds relationships with students; refers/escalates issues appropriately; maintains records of significant student contacts.
* Student Engagement and Early Identification of Risk - plays a campus-based role in ACM's engagement-risk framework; undertakes proactive contact with students identified through the framework; provides updates to the Assistant Registrar (Student Engagement, Continuation & Completion) following significant contact.
* Working with the Assistant Registrar (Student Engagement, Continuation & Completion) - acts as the key campus-based delivery partner for the central engagement/retention framework; provides structured feedback on interventions; is not responsible for the institutional risk list, risk thresholds, continuation/completion analysis or institutional retention strategy.
* Student Community, Belonging and Campus Engagement - delivers and supports community-building initiatives designed by the Student Community & Communications Manager, adapted to the local campus.
* Welcome, Induction and Student Lifecycle Activity - supports delivery of ACM's Welcome and Induction programme at campus level, and supports students at key transition…