Student Experience Manager

Help shape an exceptional MBA experience at London Business School.

London Business School are looking for a Student Experience Manager to help deliver an exceptional, personalised and supportive experience for MBA students.

In this role, you will be a key point of contact for students throughout their journey, making sure they receive timely guidance, high-quality information and professional support at important decision points during the programme. You will work closely with Student Experience Managers, Programme Delivery Managers, Programme Administrators, Senior Managers and the Programme Director to support the successful delivery of the MBA programme.

You will build strong relationships with students, helping them feel supported both academically and personally. You will provide advice, respond to feedback, guide students through School processes and ensure they are connected with the right services when they need additional support. You will also play an important role in student activities, communications, academic representation, learning delivery and continuous improvement across the programme.

Fixed term contract starting January 2027 until 1st March 2028

• Act as a dedicated point of contact for two streams of the MBA class, supporting both first and second year students.
• Provide responsive, professional and student-focused advice by email, face-to-face and through other channels.
• Guide students through key stages of the MBA journey, including decisions, deadlines, options and programme requirements.
• Build and maintain positive relationships with students, ensuring they feel supported whether they are in London, studying remotely, travelling or working.
• Work with colleagues to design and deliver student activities that create an inclusive, engaging and high-value student experience.
• Respond to student feedback and work with communications colleagues to make sure students receive clear, useful and timely information.
• Support academic representatives, helping to manage feedback processes and ensuring actions are followed up appropriately.
• Act as a conduit between students, faculty and programme teams, escalating issues where needed and ensuring concerns are logged and monitored.
• Provide pastoral support to students facing academic, wellbeing or personal challenges, referring them to specialist School services where appropriate.
• Support the management of student support services within the MBA programme team, including attendance monitoring, onboarding activity and shared inbox managemen

• Excellent stakeholder engagement skills with experience of managing a large range of different stakeholders.
• Proven experience in a student-facing environment, including pastoral care or wellbeing support, with strong empathy and sound judgement when handling sensitive matters. Experience of using software related to own team or department to extract, analyse and report on data.
• Good project management skills.
• Excellent organisational skills and meticulous attention to detail.
• Strong analytical and problem solving skills.
• Budget management experience

• Generous annual leave of 27 days plus extra days between Christmas and New Year
• USS pension, 14.5% employer contribution (in return for employee enrolment and contribution)
• Free onsite gym and swimming pool
• Amazing range of professional development to support your career path
• Enhanced cycle to work scheme
• Wellbeing offering to support your physical, mental and financial health

At London Business School, we support Smart Working - a hybrid approach designed to help you achieve a healthy work-life balance while delivering the best outcomes for your role and the needs of our customers. All roles…