Student Recruitment Officer

UKCBC is seeking an engaging and proactive Student Recruitment Officer to support prospective students throughout their journey into higher education. The role focuses on building positive relationships, providing clear and timely advice and guidance, and helping prospective students make informed decisions.

Job Title: Student Recruitment Officer

Band: 7

Team: Marketing

Directorate: Operations

Contract: Permanent

Reporting to: Marketing Manager

Direct report: None

UKCBC exists to enable opportunity, cultivate confidence and develop capability through applied, inclusive and professionally relevant higher education. The College delivers higher education programmes under franchise arrangements with awarding body partners and is committed to meeting sector recognised standards while progressing towards registration with the Office for Students.

UKCBC operates as a teaching focused provider. Academic standards, curriculum design and awards are set by awarding body partners. UKCBC is responsible for ensuring that teaching delivery, assessment administration, academic support and the wider learning environment enable students to meet those standards and progress successfully through their studies and into positive destinations.

The Student Recruitment Officer is responsible for engaging, advising and supporting prospective students throughout the recruitment journey, ensuring they receive timely information, guidance and encouragement from initial enquiry through to application.

The role contributes to the achievement of student recruitment objectives through proactive relationship management, personalised engagement and effective conversion of enquiries into high-quality applications. Working closely with the Marketing and Admissions teams, the Student Recruitment Officer helps ensure prospective students experience a professional, supportive and informative recruitment journey that reflects the values of UKCBC.

The Student Recruitment Officer plays a key role in developing relationships with prospective students, supporting recruitment events, managing recruitment pipelines and maintaining engagement throughout the decision-making process. The role also contributes to widening participation objectives by supporting inclusive recruitment activities and promoting access to higher education.

The Student Recruitment Officer holds responsibility for the following areas:

• Prospective student engagement and relationship management
• Student recruitment and application conversion
• Recruitment events and outreach activities
• Recruitment systems, CRM management and reporting
• Continuous improvement and collaborative working

The role contributes to achieving sustainable student recruitment, widening participation and positive applicant experiences while supporting institutional growth and strategic objectives.

• Provide professional, accurate and timely information, advice and guidance to prospective students regarding UKCBC programmes, entry routes, study options and the student experience.
• Manage enquiries received through telephone, email, live chat, CRM systems and other communication channels, ensuring prospective students receive a high standard of customer service.
• Build positive relationships with prospective students through regular communication and personalised follow-up, supporting informed decision-making throughout the recruitment journey.
• Maintain regular contact with prospective students through planned engagement activities, ensuring continued interest and progression towards application.
• Identify individual applicant needs and provide appropriate guidance or referral to specialist colleagues where required.
• Maintain an excellent understanding of UKCBC programmes, student support services, admissions processes and institutional developments.

• Manage a pipeline of prospective students from enquiry through to application, supporting the achievement of student recruitment targets and conversion objectives.
• Encourage prospective students to progress their applications through proactive engagement, timely follow-up and effective relationship management.
• Work closely with the Admissions team to ensure applicants experience a seamless transition between recruitment and admissions processes.
• Monitor applicant engagement throughout the recruitment cycle, identifying opportunities to improve…