Field IT & AV Technical Specialist- Wales

Field IT & AV Technical Specialist

Location:

Field Based/Wales |

Employment Type:

Permanent | Department:
Operations |

Reports To:

Stuart Morrison

At Fifty5

Blue, we support BARB by measuring TV viewership across the UK. This full‑time permanent position requires working in the field across your designated region. As a hands‑on, tech‑savvy specialist, you will install, configure and support our TV metering equipment at panel members' homes, ensuring accurate audience data collection.

• Visit panel members in their homes to install, configure, maintain, and remove TV metering equipment and software across TVs, routers, streaming devices and other connected entertainment systems.
• Set up a wide range of A/V setups, mapping and managing routing profiles across HDMI, SCART, RGB and Composite connections.
• Troubleshoot and resolve technical issues across A/V routing, broadband, home networking and software configuration on Windows, macOS, iOS and Android devices.
• Explain equipment use to panel members clearly, patiently and in a friendly way.
• Plan and manage your own daily schedule, appointments, travel and field administration, keeping accurate records of visits, technical activity, mileage and outcomes.
• Look after equipment and stock responsibly, tracking, storing safely and returning promptly when needed.
• Maintain a clean, organized company vehicle, ready for travel across your region.

• Solid understanding of audio‑visual systems, home entertainment setups, broadband routers, Wi‑Fi networks and connected devices.
• Confidence troubleshooting across Windows, macOS, iOS and Android devices with a practical, can‑do approach.
• Enjoy working independently, staying organised and managing appointments, travel, equipment and admin without needing close supervision.
• Excellent communication and customer service skills; able to explain technical information to non‑technical people.
• Reliable, professional and detail‑focused, especially when working in people’s homes and handling company equipment.
• Full UK driving licence and flexibility to travel regularly across your assigned region.

We pride ourselves on inclusivity and supporting our people’s health and wellbeing. You will receive training, career development opportunities and the chance to contribute to a global leader in media measurement and analytics.

Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together.