Field Service Engineer - Covering Postcodes SW, W & WC

Field Service Engineer - Covering Postcodes SW1, W & WC

Supporting the change for more climate-friendly technologies. And helping the climate with every single adjustment. Both count. Both are us.

• Reporting to the Field Service Manager, you will carry out Servicing and Repairs on Vaillant Group brand products.
• This role will include fault finding on breakdown call outs and system work repairs.
• Providing Customer Service Excellence at every opportunity.
• Working towards KPI’s to support our Sales Department.
• Following procedures and processes set by Field Service and support Field Sales Initiatives.
• All activities above will be supported by a well-established team of Operational Support Technicians and training department.

• The successful candidate will hold CCN1, HTR1, CENWAT1 & LPG ACS gas certificates and preferably in one of the following postcode areas: SW1, SW3, SW5, SW6, SW7, SW10, W or WC and surrounding postcodes.
• Excellent customer service skills are essential for this role.
• A high level of technical knowledge of the domestic gas range of group products and have effective communications and IT skills.
• An extremely flexible and adaptable approach is required to ensure our customer’s expectations are exceeded.
• This position requires a highly motivated individual from a field engineering background, whose knowledge and ability to understand and balance customer expectations with stakeholder needs will result in customer service excellence.
• The candidate must have an interest to grow their skills and knowledge to carry out work on any developing future technologies such as Renewable and Commercial products.

• We provide our Service Engineers with state-of-the-art equipment to enable them to have the best working conditions available. (Company Van, fuel card, uniform, specialist tools, tablet, mobile phone)
• Work-life-balance – We offer you the opportunity to start and end your working day on your doorstep.
• For your convenience, any spare parts you need are delivered securely, direct to you.
• We offer our employees an attractive remuneration package, 25 days holiday plus bank holidays and bonus opportunities.
• We offer a generous pension scheme which enables our employees to have greater financial security when they do retire.
• For our employee’s peace of mind, we provide a death in service benefit and the option of subsidised private health care.

Amanda Smith