Pre Sales Solutions Engineer

Location

London, United Kingdom

Full time

On-site

Sales & Marketing

• London, United Kingdom
• OTE £100,330 – £113,000

Envoy's compensation package includes a market-competitive salary, equity for all full-time roles, and excellent benefits. Final offers may vary within the provided range, depending on experience, expertise, and other factors.

Envoy builds workspace management technology that makes it simple to run secure, compliant, and connected workplaces across every location. Over 16,000 workplaces and properties around the world rely on Envoy to create great experiences for employees and visitors while meeting safety, security, and compliance needs m corporate headquarters and labs to manufacturing sites, Envoy powers the places where people work best together.

Learn more at

The Solutions Engineering team at Envoy lives within the Customer Success organization but touches every team (sales, product, engineering, finance, etc). The team is adaptable and has the uncanny ability to pick up new skills quickly. Each day is different and involves assisting account executives with the pre‑sales process, security questions, QA’ing some experimental functionality, or jumping on a call to both triage and solve a customer issue.

The Solutions Engineering team is multifaceted at Envoy and includes elements of sales engineering, API development, support escalations, and world‑class enterprise customer support. You might be a Solutions Engineer if you are technology‑forward, enjoy learning new third‑party SaaS products, find workarounds to make customers happy, and love playing with the latest technology.

• Work primarily in the pre‑sales function, aligning with the Sales team across SMB, Mid‑Market, Enterprise, and Channel segments to assist in all aspects of the pre‑sales process, such as technical demos, security reviews/questionnaires, and discussions around technical requirements, while setting realistic expectations with prospects and customers. This is typically a co‑led Sales effort in the upmarket segments.
• Work closely with prospects’ and customer’s information technology, security, and legal teams to maintain compliance and user security standards.
• Be the liaison between customer‑facing teams and Product, Engineering, and Design teams. You will be the voice of the customer during product roadmap meetings, ensuring that company goals are aligned with customer needs and that implementation is executed with the customers' best interest in mind.
• Hunt down answers within data and logs to uncover and elevate sneaky product bugs.
• Advocate for Envoy’s customers and provide critical feedback to product and engineering teams to greatly influence the direction of our products.
• Educate coworkers on complex technical issues like SAML, SCIM, OAuth, Active Directory, and cloud infrastructure.
• Become well versed in Envoy’s Developer & Integration Platform in order to speak and demonstrate how our various integrations are interconnected. This includes understanding our API capabilities to help the customer and/or partner to begin their own development.

• 6+ years in Solutions Engineering, Customer Engineering, Technical Sales Engineering, Solution Architecture, Software Engineering, or Partner Engineering roles
• Intermediate SQL skills and can easily investigate issues through data.
• Familiarity with git and command‑line tools.
• You know how the internet works (i.e. DNS, HTTP, TLS, Certificates, etc).
• You have a basic understanding of APIs; an understanding of API architecture (i.e. entity hierarchy, statelessness, idempotent methods, etc) is a plus
• The ability to write simple Ruby and/or Python scripts to solve day‑to‑day issues.
• Willing to travel to Prospect or Partner engagements on a per‑request basis (~30% annually)

• Scrappy. You have a hybrid of functional and technical skills that emphasize your problem‑solving strategies and attention to detail.
• Enthusiastic to support teammates cross‑functionally, prioritizing pre‑sales efforts and supporting…