Field Service Technician

Job Summary

This role is responsible for providing maintenance and repair of client equipment on Cubic maintained assets, ensuring devices are returned to full service and maintained to the highest possible standard while achieving relevant contractual SLAs. This position offers the opportunity to work at the cutting edge of technology within the transportation sector. With an extensive list of high‑profile projects, you will be exposed to all areas of transportation technologies, including the latest innovations in automated fare collection and contactless payments.

Continuous training and guidance will allow you to become a subject matter expert within this sector.

• Carry out routine and preventative maintenance.
• Respond to and repair Cubic device faults promptly following defined maintenance procedures to maximise device reliability and availability.
• Carry out the Minimum Call Procedure (MCP) during any work on Cubic maintained assets.
• Take direct responsibility in minimising contractual downtime on devices.
• Attend training and development courses to constantly improve performance through training, experience, and KPI feedback.
• Ensure asset maintenance is reported in a timely and accurate manner.
• Ensure personal administration is completed promptly, including timesheets, Workday items, and vehicle checks.
• Provide support to the Maintenance Team Leaders and Field Services Managers.
• Ensure all relevant working practices comply with statutory health and safety policies and external customer requirements.
• Attend and proactively participate in the Maintenance Team meetings.
• Assist with stock takes when requested.
• Collect and deliver parts from store locations.
• Work in a shift pattern.
• Comply with Cubic’s values and adherence to all company policies and procedures, including Code of Conduct, Quality, Security, and Occupational Health, Safety, and Environmental policies and procedures.

Essential:
Proven hands‑on experience in a similar role, including maintenance of equipment, experience of working in teams, mechanical, electrical or electronic aptitude, basic network systems knowledge, PC literate, Full UK Driving Licence.

Desirable:
Experience of working on SLA‑driven contracts, basic fibre optic experience, Microsoft Office skills, minor civils experience.

Essential: HND, C&G or recognised qualification in Electronic or Mechanical engineering.

Desirable:
Bachelor's degree in engineering.

Employee.

Cubic is proud to be an Equal Opportunity/Affirmative Action Employer. We are committed to ensuring a workplace free of discrimination based on race, color, religion, age, disability, genetic information, sex, sexual orientation, gender identity, or national origin, military or veteran status, and any other basis protected by applicable law.