Field Service Engineer - Bioscience

BD/Becton Dickinson and Waters Corporation is a global leader in life sciences, offering analytical technologies and services. This position focuses on providing first‑class field service for Flow Cytometry instruments in London.

As a Field Service Engineer, you will be part of a regional team of engineers reporting directly to the area technical manager. Your focus is ensuring first‑class service, quality and regulatory compliance for Flow Cytometry and sample preparation instrumentation.

Location:

London

• Provide field‑based and remote technical support to customers and colleagues in line with relevant training and experience.
• Carry out preventative maintenance, installation, relocation, repairs and corrective field change orders on Flow Cytometry instrumentation.
• Diagnose electrical, fluidic, mechanical, hardware, software and laser failures using established procedures and techniques.
• Determine the most cost‑effective repair/solution to ensure minimum downtime.
• Perform instrument certifications (IQ/OQ).
• Actively manage car stock, ensuring all necessary spare parts and tools are available.
• Effectively manage technical escalations.
• Work toward service metrics as defined by the Service Organization.

• HND or degree in electrical engineering or extensive relevant experience as a field service engineer.
• Proactive approach with ability to take the lead if required.
• IT knowledge.
• Flow Cytometry experience is a plus.
• Experience working in telecoms, robotics, automation and medical devices industries.
• Ability to process knowledge across multi‑modular and diverse product ranges.
• Deliver high levels of customer service.
• Full UK driving licence.
• Currently living within a daily commutable distance of Central London.

• Full‑time position, with evening work required as job duties demand.
• Traveling to and from a customer site each day.
• Able to lift 12‑15 kg and work in a standing position for a prolonged period.

£45,000 - £55,000 + bonus and benefits.

Becton, Dickinson and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.