Technical Support Office

Technical Support Officer

Location:

London Borough of Harrow (Hybrid) – Forward Drive, Harrow, Middlesex, HA3 8NT

Pay Rate: £27.70 (Umbrella)
Contract Type:
Temporary, ongoing

The London Borough of Harrow is seeking a reliable and proactive Technical Support Officer to provide high quality technical and administrative support across Highway, Drainage, and Land Charges functions. This role is ideal for someone who enjoys problem solving, working with mapping systems, and supporting a busy technical team.

• Team inbox management – monitor shared email inboxes and allocate enquiries to the appropriate team members.
• Highway Search & Land Charges responses – provide accurate information using mapping databases to confirm highway adoption status and Rights of Way; produce PDF map outputs.
• Traffic scheme information – liaise with colleagues to gather details on proposed traffic schemes within search areas.
• Drainage asset enquiries – generate PDF maps showing watercourses and highway drainage using GIS/map databases.
• Flood mapping support – produce flood map extracts for internal and external enquiries.
• Record keeping – log all enquiries and maintain accurate, up to date records.

• Understanding of Highway and Drainage engineering functions and terminology.
• Proficiency with MS Windows and experience using mapping or GIS based databases functions.

Data Protection Notice:
Your personal information may be shared with Cifas for the prevention of fraud, malpractice, and other improper conduct. Any detected issues may result in the refusal of services or employment. Your data will also be used to verify your identity. For more information on how your personal data is managed, please visit (url removed).