Field Service Engineer

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Built by TLD, powered by Easy Mile driverless technology. Tract Easy is a joint venture between two industry leaders: TLD and Easy Mile. It is an independent distributor of autonomous towing solutions with close cooperation and integration with its parent companies. Together, they offer the most advanced driverless technology on the market to airport and industrial clients. Tract Easy delivers a turn‑key, full‑service solution for autonomous towing operations with EZTow.

From project definition to installation, integration and daily operations, we support our customers throughout the process to make integration as seamless as possible with minimum impact on ongoing operations.

As the leader of autonomous vehicle solutions in industry and aviation, Tract Easy is successfully and rapidly growing its business in the EMEA region. To match the needs for deployment, maintenance, support and training, we are looking for a skilled Field Service Engineer based in or around London, UK. As experts on our autonomous vehicle solutions, our Field Service Engineers are frequently travelling to our customer’s sites and help grow and scale our business with their skills and knowledge.

You as a Field Service Engineer will be responsible for deploying and maintaining the fleet of vehicles in the EMEA region, especially in the UK and Europe. You are Tract Easy’s face to our customers, keeping our autonomous vehicles in operations and our customer satisfaction on highest levels. You will be leveraging your skills on‑site, via remote support as well as with training programs to help our customers achieve operational excellence with our autonomous vehicle solutions.

You therefore are a key part of Tract Easy’s future success by driving the continuous improvement of our processes and best practices, based on the knowledge and experience you’ll gain on the ground.

If you’re excited to take ownership, move fast, and help shape Tract Easy’s future, this role is for you!

Your responsibilities will include:

• Coordinating and performing the deployment and entry into service of our autonomous vehicles, with the support of the dedicated Project Manager
• Managing the vehicle’s commissioning process, validating the vehicle setup, it’s deployment and the in the product support / improvement with your hands‑on feedback
• Performing mechanical and electrical maintenance interventions on the vehicles whenever necessary
• Hands‑on installation and configuration of autonomous hardware and software components as needed
• Delivering basic and advanced training sessions, assisting trained customers in the operation and deployment of Tract Easy’s autonomous vehicles
• Providing remote assistance to our customers through our support system
• Participating, along with the Project Manager, on the on‑road authorization processes, by performing tests and delivering documentation to the relevant authorities / regulatory bodies
• Reporting of risks, issues and variations in project scope, as well as supporting the development and implementation of risk management and mitigation plans
• Participating in the continuous improvement of our autonomous vehicle solutions – from deployment to maintenance to best practices in operations
• We’re building the future: You’ll be working on cutting‑edge technology, driving the future of autonomous vehicle solutions in industry and aviation as the market leader
• Great team: You’ll be working with a young, international and highly motivated team of experts – building a career while learning from the best with a great culture, regular team‑events, learning and development activities
• Our customers: We work with major international industry leaders that are trusting Tract Easy’s solutions
• Broad network: Strong international network with Tract Easy / TLD / Easy Mile offices in major locations around the world
• Location: London region or Manchester region, UK
• Travel: Travel costs are covered by the company

There is no typical profile at Tract Easy, we all come from different backgrounds and that is what makes us strong! Don’t hesitate to apply if you are motivated and interested by innovative transportation and…