Sales Engineer

Sales Engineer

Location:

London, Other, United Kingdom

In our ‘always on’ world, we believe it’s essential to have a genuine connection with the work you do.

The Sales / Systems Engineer (SE) has a vital, technically-focused role within the European Datacenter Sales team. You will drive the growth of our Hyperscale and Named Account business across Europe by providing expert pre‑sales and post‑sales technical assistance.

As a key technical representative, you will bridge the gap between commercial strategy and engineering, working directly with customers, consultants, and installers to position high‑performance connectivity solutions. This role requires a hands‑on expert who can lead from the front, deliver high‑impact presentations, and troubleshoot complex infrastructure on‑site.

Technical Sales & Customer Care

• Strategic Pre‑ & Post‑Sales Support: Partner closely with sales teams to provide deep application engineering support for strategic Hyperscale and Named Accounts.
• Relationship Management: Establish strong, trusted‑advisor relationships with local customer engineering and operations departments to get Comm Scope specified into upcoming projects.
• Customer Advocacy: Act as a critical liaison between customers and internal manufacturing, quality, and product line management (PLM) teams to track and resolve technical custom requests.

Solution Guidance & Hands‑on Field Support

• Site Surveys & Troubleshooting: Perform on‑site surveys and rapid quality troubleshooting for installations using Comm Scope materials.
• Testing & Diagnostics: Utilize and interpret OTDR (Optical Time‑Domain Reflectometer) and LSPM (Light Source & Power Meter) equipment and trace data to solve field issues.
• Field Trials & Product Guidance: Lead field trials, product demonstrations, and inspect installations to develop on‑site warranty certification documentation.

Presentation, Training & Enablement

• High‑Impact Presentations: Create and deliver technical presentations and solution workshops tailored to both deep technical experts and commercial stakeholders.
• Training &
  
  Education:
  
  Create dedicated training materials and conduct hands‑on training sessions for installation partners, end‑users, and internal sellers.
• Industry Thought Leadership: Contribute to product literature maintenance, design guides, or media activities to enhance Comm Scope's position in the Data Center, Cloud, and AI markets.
• Product Development: Assist in the design of new Data Center products by feeding field requirements back to engineering, helping create CAD drawings, and drafting technical specifications.
• Documentation: Maintain precise documentation for Fiber Optic and Copper‑based telecommunication systems.

• Education: Formally trained as a Communications Electronic Engineer, Electrician, Telecommunications Technician, or possess equivalent practical field experience.
• Industry
  
  Experience:
  
  Minimum of 10 years of experience within the telecommunications cabling industry, with specific depth in structured cabling design and installation for mid‑to‑large Data Centers.
• Fiber Optic Expertise (Crucial): Must be exceptionally comfortable with fiber optics from both a theoretical and practical perspective. This includes hands‑on experience handling, terminating, inspecting, cleaning, and repairing both single fiber and ribbon fiber.
• Infrastructure Knowledge: Mandatory, comprehensive knowledge of Telecom Carrier, Telecom Exchanges, and Data Center infrastructures (including functional areas like MDA, HDA, EDA, ZDA, and EF).
• Language
  
  Skills:
  
  Excellent fluent English language skills are necessary. Fluency in other European languages (e.g., German, French) is a distinct advantage.
• Software Proficiency: Experienced user of MS Office (Outlook, Word, PowerPoint, Excel, Visio).

• Nvidia Reference Architecture: In‑depth knowledge or familiarity is highly desirable.
• Technical Advancements: Working knowledge of networking (Routing, Switching, Storage) and local structured cabling standards (e.g., ISO 11801, EN 50173).
• Operational Standards: Knowledge of Project Management, Quality…