Customer Success Engineer; Automation Engineer

* Level** : 5*

* Salary band** : €70,000 - €105,000

* Location** :
* On Site | Germany, Frankfurt*

At the company
, we're on a mission to transform how scientists work by making automation accessible to every lab in the world. We believe that by giving labs the power to automate, we can unlock discoveries that will shape the future of life sciences—from diagnostics and drug discovery to synthetic biology.

But we’re more than just a company disrupting the industry,we're a team of innovators, problem-solvers, and creators passionate about empowering scientists. Our LINQ platform combines hardware and software to streamline workflows, making lab automation fast, flexible, and affordable. This means our customers can focus on groundbreaking research, while we take care of the rest.

• Impact
  :
  Your work will directly contribute to advancements in science and medicine, supporting labs around the globe as they push boundaries in research and innovation.
• Innovation
  :
  You’ll be part of a team solving complex problems (seriously, no one else has figured out how to do this yet), using cutting-edge technology (we have robots).
• Growth
  :
  We invest in our people. Whether through hands-on experience, professional development, or collaborative projects, you’ll grow both professionally and personally.
• Community
  :
  Join a diverse, passionate team that values collaboration (golf on a Thursday, Soccer once a month, movie nights whenever we fancy it).

As an Automation Engineer, you will help turn customer workflows into reliable automated systems. You will work at the intersection of robotics, software, hardware, and laboratory instrumentation, supporting the configuration, testing, troubleshooting, and documentation of automated workflows on the company’s LINQ platform. You will work closely with experienced engineers, product teams, and customer-facing teams, gaining hands‑on exposure to real‑world automation projects.

• Building, configuring and testing automated lab workflows using the company’s LINQ platform.
• Integrating laboratory instruments such as liquid handlers, incubators, plate readers, centrifuges, and robotic devices.
• Writing and executing test scripts to check that workflows are reliable, repeatable, and ready for customer use.
• Troubleshooting hardware, software, and process issues during system commissioning.
• Supporting customer training and helping users understand how to operate automated workflows safely and effectively.
• Translating customer needs into clear technical requirements for product, engineering, and delivery teams.
• Creating and maintaining technical documentation, including test records, workflow descriptions, risk assessments, safety documentation, and system notes.
• Supporting project delivery from design and scoping through to installation, testing, and handover.

• A degree in a relevant discipline, or equivalent practical experience in automation engineering, mechatronics, robotics, electrical engineering, mechanical engineering, computer science, biomedical engineering, or a similar technical field.
• A strong interest in robotics, automation, hardware/software integration, or laboratory technology.
• Experience with Python, scripting, test automation, or technical troubleshooting.
• A practical, hands‑on approach to solving problems.
• The ability to communicate technical ideas clearly to both technical and non‑technical people.
• Curiosity, attention to detail, and a willingness to learn quickly.
• Availability to be based in or travel regularly to Frankfurt am Main.
• Willingness to travel to customer sites in Germany and occasionally across Europe as needed.
• English language skills.

• Experience with lab automation, liquid handlers, plate readers, incubators, or similar benchtop equipment.
• Familiarity with CAD, wiring diagrams, system layouts, or technical drawings.
• Experience using tools such as Jira, Asana, Git Hub, or similar project/task tracking systems.
• Knowledge of life science workflows, laboratory environments, or regulated/validated systems.
• Experience with robotics, PLCs, sensors,…