L3 Voice Operations Engineer

Job in London, Greater London, W1B, England, UK

Listing for: DCV Technologies

Full Time position
Listed on 2026-08-20

Job specializations:

Engineering
Systems Engineer, IT Specialist

Position: L3 Voice Operations Engineer

Location:

United Kingdom (Remote)
12 months contract position

L3 Voice Operations Engineer responsible for supporting global voice infrastructure. Level 3 troubleshooting, analysis, and remediation. Collaborate with global operations and engineering teams to support end user and back-office infrastructure. Facilitate regular project work, life cycle management, regular system maintenance and upgrades. Will be required to work weekends.

Requirements:

* Familiarity with ITIL framework, including Incident, problem, and change management.

* Demonstrable expertise in Cisco Unified Call Manager (CUCM) 12.x and beyond including IP-endpoints, Cisco Jabber, and Jabber Mobile.

* Extensive knowledge of voice, packetized voice and related protocols (SIP, MGCP, ISDN), session management and call routing

* Avaya System Manager and Session Manager

* 5 years of experience in working with enterprise base voice and data

* Cisco CCNP Collaboration level knowledge (certification is not a must)

* Communicate with business units during projects and incidents.

* Operational acceptance of new deployments and creating technical documentation for as built environment.

* Tracking work activity in Service Now ticketing system.

Skills Desired:

* CUCM

* Cisco UCCX

* IPC, Private Wires

* IPC Unigy Trading System, NICE Voice Recording

Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
View / Apply for Jobs
Matching My Jurisdiction