Account Director

Account Director - Technical Facilities Management

Location:

Battersea, London Portfolio:
Approximately 30 commercial buildings

Employment Type:

Full-Time About the Role

An exciting opportunity has arisen for an experienced Account Director to take overall responsibility for the delivery of technical facilities management and maintenance services across a prestigious portfolio of approximately 30 buildings in Battersea, London.

The role will sit at the senior leadership level of the account, providing strategic and operational direction across planned preventative maintenance, reactive maintenance, statutory compliance, engineering operations, subcontractor management, health & safety and commercial performance.

You will be responsible for maintaining a first-class service to a major global technology client, ensuring all buildings, critical systems and assets are maintained to the highest standards while consistently achieving contractual KPIs and SLAs.

• Take overall accountability for the successful delivery of the hard services and maintenance contract across a 30-building portfolio.
• Lead and develop a large multi-disciplinary engineering and facilities management team.
• Ensure all PPM, reactive maintenance and statutory compliance requirements are delivered on time and to the required standards.
• Maintain strong oversight of building performance, asset condition and maintenance strategies.
• Ensure all contractual KPIs, SLAs and performance targets are consistently achieved or exceeded.
• Act as the senior escalation point for the client across operational, technical and service-related matters.
• Develop and maintain a strong strategic relationship with senior client stakeholders.
• Take ownership of the account's P&L, forecasting, budgets, cost control and commercial performance.
• Identify opportunities for additional works, projects, lifecycle investment and service improvements.
• Manage and govern specialist subcontractors and suppliers, ensuring performance, compliance and value for money.
• Ensure all maintenance activities are delivered in accordance with health & safety legislation, company procedures and client requirements.
• Lead regular contract performance reviews, producing and presenting operational, financial and technical reports.
• Drive continuous improvement across the estate, identifying opportunities to improve reliability, efficiency and customer experience.
• Ensure appropriate engineering resource levels, succession planning, training and development across the account.
• Support incident management and provide senior leadership during critical failures, emergencies and operational issues.
• Work closely with technical teams to ensure key building systems are maintained and risks are proactively managed.

The successful candidate will have a strong understanding of technical building services and maintenance, potentially including:

• HVAC & air-conditioning
• BMS / Building Controls
• Electrical distribution
• LV/HV systems
• Generators and UPS
• Mechanical plant
• Life safety systems
• Water systems
• Building fabric
• Planned and reactive maintenance
• Statutory compliance
• Asset management and lifecycle planning

• Proven experience operating at Account Director, Account Manager, Contract Director or Senior Contract Manager level within a technical FM environment.
• Strong background in hard services / engineering maintenance.
• Proven leadership experience managing sizeable engineering and operational teams.
• Strong understanding of PPM, reactive maintenance and statutory compliance.
• Commercially astute with experience managing P&L, budgets, forecasting and contract performance.
• Strong client and senior stakeholder management skills.
• Experience managing subcontractors, suppliers and specialist service providers.
• Strong understanding of health & safety and QHSE requirements.
• Excellent communication, leadership and presentation skills.
• Technical qualification such as HNC, HND, BTEC, Degree or equivalent in Mechanical, Electrical, Building Services or Facilities Management would be advantageous.

This is a high-profile senior FM position, offering the opportunity to take ownership of a significant London portfolio for a globally recognised technology organisation.

The successful candidate will play a key role in operational excellence, engineering performance, client satisfaction and the ongoing development of the account.