Field Service Engineer

Your Role:

As a Field Service Engineer, you will be the technical backbone of our Life Science business.

Your role is crucial in ensuring our customers receive the highest quality service and support.

Here's a glimpse of your exciting responsibilities:

Installation & Commissioning:
Expertly install and commission instrumentation, predominately lab water purification systems at various client sites, ensuring optimal performance from day one.

Maintenance & Servicing:
Perform regular maintenance and servicing to keep systems running smoothly, preventing downtime, and ensuring reliability.

Repairs:
Diagnose and repair any issues with precision and speed, minimizing disruptions for our clients

Validation:
Validate and calibrate equipment to ensure compliance with industry standards and client specifications.

Customer Support:
Provide exceptional support and training to customers, empowering them to utilise our systems to their full potential.

Travel:
Enjoy a dynamic role with travel predominantly around the South West London area (Approx. Wimbledon, Sutton area), offering new challenges and experiences every day.

Who you are:

Minimimum HNC or equivalent, in either an Engineering or Scientific discipline.

Technical Expertise:
Strong technical background in field service, particularly in lab equipment. Or, Minimum 2 year’s experience within a Lab environment.

Problem Solving

Skills:

Ability to diagnose and troubleshoot issues efficiently.

Customer focus:
Excellent communication skills and customer-centric approach.

Adaptability:
Flexibility to travel and adapt to varying work environments.

Team Player:
Collaborative mindset and the ability to work independently.

Experience:

Previous field service experience is a plus, but not mandatory. Comprehensive training and onboarding will be provided.

Generate leads for new hardware, consumables, accessories, and service contracts via the current CRM tool.