Solutions Engineer

• Reports To:
  
  Director, Solutions Engineering
• In this role, you will be responsible for all technical aspects of pre-sale customer engagement including actively driving and managing technology evaluations, working as a key advisor and advocate for our products and solutions, engaging with customers virtually or in person, performing engineering site or architecture assessments, and developing recommendations to assist customers with deployment of electric vehicle charging solutions infrastructure
• You will also be responsible for developing RFP/Tender responses and providing training on our products. Key focus areas also encompasses electric vehicle supply equipment (EVSE), infrastructure, and the operational needs of light, medium and heavy duty fleets, including vehicle, energy management and battery storage solutions that consider the charging capabilities, dwell time, routing and scheduling of the vehicles, and integrations with 3rd party platforms
• Maintain deep technical and business knowledge of electric vehicle and fleet directions and trends, and how to effectively integrate electric vehicles and charging infrastructure into fleet operations
• Develop and deliver presentations to partners and customers in support of the sales process, educating potential customers on the benefits of ChargePoint solutions
• Act as a technical consultant, learning and understanding customer needs and developing the right solutions; working with product management to help align product development with customer and market needs
• Maintain deep technical and business knowledge of market and industry trends, and how to effectively integrate electric vehicles and charging infrastructure into client business operations
• Responsible for identifying technical issues that may affect customer satisfaction and proactively work to resolve such issues
• Provide both general “best practice” and customer-specific engineering recommendations for ChargePoint software feature usage, API implementations and integrations with external systems
• Maintain knowledge of local electrical installation codes and relevant standards, specifically related to Electric Vehicle Supply Equipment (EVSE) and energy management solutions
• Respond to functional and technical elements of RFPs/Tenders; assist in the development and execution of SoWs (statements of work) and other proposals
• Responsible for identifying technical issues that may affect customer satisfaction and proactively work to solve such issues

• Office Parties
• EV charging at work
• Bring-your-dog-to-work
• Full medical, dental, and vision coverage
• Snacks and beverages
• Outdoor activities - the Los Gatos Creek Trail is just steps from our campus; bring your bike or your running shoes, plus you can shower up after your workout

The applicant must be a critical thinker, self-motivated and able to effectively manage their time Fleet vehicle operations, High Power solutions, Battery Energy Storage or large facility experience desired

Experience should include some: electrical engineering, telecommunications, information technology, software development, technical writing

Excellent presentation, oral and written communication skills

Strong customer facing and relationship building skill

Excellent written and oral language skills

Bachelor or Masters degree in Engineering, Mathematics, Computer Science, or equivalent

Minimum 8 years of combined experience in technical sales or technical consulting