Field Engineer

Field Engineer
London (Hybrid)

Our client is a well-established managed service provider supporting financial services firms around the world! They're cloud-first, closely aligned with Microsoft, and now looking for an experienced Field Engineer to join their London team.

The Field Engineer role

This is a varied, hands-on Field Engineer position covering desktop, server and cloud support. As a Field Engineer, you'll spend most of your time at client offices across London. On non-site days, you'll work alongside the wider service desk team. You'll need to be able to commute easily into central London.

What you'll be doing as Field Engineer

• Visiting client sites for both scheduled and ad-hoc onsite support
• Building strong relationships with client stakeholders and representing the business professionally
• Handling support requests by phone and email on non-site days
• Logging all work accurately so colleagues and account managers have up-to-date information on each client's environment
• Escalating issues appropriately and sharing knowledge with the wider team

What you'll bring

• A background with an MSP or IT solutions provider
• 2+ years in a 2nd line support role, plus at least 1 year as a Field Engineer working across mult...