Customer Service Assistant

Hourly Rate: £14 per hour.

Contract:

Permanent, 22 hours per week.

Working hours:

varied shift patterns Monday – Sunday between 6am – 10pm.

Vita Student’s next‑level apartment design offers a variety of studios that combine luxury, comfort and a vibrant city life. As a Customer Service Assistant you will deliver a luxury, home‑from‑home experience for our students.

• Front of House / reception: greet and welcome students and guests with a warm, friendly and vibrant attitude.
• Address questions and anticipated needs, offer information on local attractions, and handle enquiries to create a seamless positive experience.
• Ensure facilities are looked after respectfully by residents and guests.
• Maintain upkeep of premium site and facilities; keep communal areas clean and maintained to a high standard.
• Respond promptly with solutions to issues or challenges that arise.
• Conduct block walks every 4–6 hours, surveying and reporting on every area of the building.
• Replenish refreshment stock (coffee beans, tea bags, milk, vending machine food products).
• Manage and store parcels correctly so students can easily access their deliveries.
• Act as primary point of contact for any potential incident or emergency onsite.
• Maintain waste management areas in accordance with health & safety regulations, addressing potential hazards as required.

• Experienced customer service professional, well‑versed in delivering premium experiences.
• Proactive, hands‑on approach to maintaining cleanliness and safety of communal areas.
• Technologically astute; comfortable using a variety of software and technology systems.

• Welcoming to a multi‑cultural environment with diverse colleagues and residents.
• Excellent communication skills;
  English primary spoken language, multi‑lingual skills welcomed.
• Strong organisational and leadership qualities and ability to remain calm under pressure.
• Adaptability, creativity and positivity.
• Resilience and ability to navigate unexpected situations.
• Capacity for extended periods of standing and repetitive movements; reasonable adjustments considered.
• Flexibility to provide continuous 24/7 service, including bank holidays and celebrations.

• 28 days paid holiday pro‑rata, including England and Wales bank holidays.
• Birthday off to celebrate personal special occasion.
• Access to Perkbox for lifestyle perks.
• Royal London Pension: 3% employer contribution plus 5% employee contribution.
• Company parties and events each year.
• Recognition programmes: employee of the month, community champion, etc.
• Career development: induction & learning & development, Bronze–Platinum training and recognition schemes.
• 24/7 Employee Assistance (confidential support service).

All offers of employment are subject to satisfactory pre‑employment checks including Disclosure & Barring Service (DBS) checks. We are unable to offer Right to Work sponsorship.

• Entry level

• Part‑time

• Other