Theatre Usher Producers Garrick Theatre

Front of House Assistant

Job description

Department:
Front Of House

Responsible to:
Theatre Management

Theatre Management

Theatre Operations Supervisors

Box Office

Stage Department

Electrics Department

Owned by Nica Burns and Max Weitzenhoffer, Nimax Theatres is an entrepreneurial and innovative organisation that owns and operates six theatres in the heart of London’s West End – the Apollo, Duchess, Garrick, Lyric, Palace, and Vaudeville. Additionally, Nica Burns has built an exciting new flexible theatre located at the top of Charing Cross Road, sohoplace, which has a close operational relationship with Nimax Theatres.

Our theatres currently have a combined capacity of 5,600 seats and, in addition to hosting some of the UK’s most critically acclaimed and successful plays and musical, present a busy and varied programme of comedy, concerts and children’s theatre.

We are a unique, diverse, loyal team founded on respect. We are here to put on great shows that people want to come and see and deliver a fantastic experience in beautiful buildings.

The Front of House Assistant is fundamental to the smooth operation of our theatres and bars, ensuring all customers have an enjoyable experience and are inspired to return. Successful candidates will be trained to serve customers in the bars, the auditorium, and other public areas. This role mainly involves evening and weekend shifts, with each shift lasting at least 3 hours and 45 minutes.

Performance schedule for The Producers:
Monday to Saturday evenings, with matinees on Thursday and Saturday.

• Participate in all required safety and security training, including regular drills.
• Participate in and comply with arrangements laid out in the Company’s Health and Safety Policy, and any relevant method statements, risk assessments and policies.
• Retain strong knowledge of the theatre’s General Emergency Procedures, including evacuation and invacuation plans, and attend regular training and drills for emergency procedures.
• Assist audience members or other building users who have become unwell or are injured, utilising trained first aiders where required.
• Conduct safety and security checks as instructed, ensuring any relevant paperwork is completed accurately.
• Provide suitable assistance, where requested, to audience members with accessibility requirements, including operation of any relevant access equipment (following suitable training).

• Provide an excellent customer experience for every audience member, in line with the Nimax Theatres experience standards.
• Ensure the theatre remains clean, hygienic, and is always immaculately presented.
• Maintain up-to-date knowledge of the theatre and retail operations, and the current production in order to effectively answer any queries from audience members.
• Proactively direct audience members to key locations including the auditorium, bars, and toilets. Make announcements and provide information and updates as requested.
• Proactively identify and help audience members who require assistance. Resolve minor issues and complaints, ensuring that more serious matters are escalated to supervisors or management.
• Conduct accurate and thorough ticket checks. Help audience members to locate their seats.
• Re-seat patrons to alternative seats as directed by the theatre Box Office and Theatre Management.
• Seat audience members who arrive late discreetly, and in line with the guidelines of the current production.
• Work with the theatre Box Office to resolve seating issues and ensure a suitable resolve for all audience members affected.
• Monitor the auditorium throughout the performance to ensure audience members remain safe, that the current production’s filming and photography policy is adhered to, and that any disruptions are kept to a minimum.
• Assist any audience members needing to leave and re-enter the auditorium during the performance, ensuring their safety, and minimising disruption.
• Maintain high standards of cleanliness and presentation by performing a thorough clean‑up of Front Of House areas at the end of each performance, and…