Customer Insights Executive

At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.

Since its inception in 1969 in Limoges, France, and as part of the LVMH Group since 1997, Sephora has been disrupting the prestige beauty retail industry. Today, Sephora continues to break with convention to drive its mission: champion a world of inspiration and inclusion where everyone can celebrate their beauty.

With 56,000 employees in 35 countries, we connect customers and beauty brands within the world’s most passionate beauty community. With a curation of nearly 500 brands, and our own label, Sephora Collection, we offer the most unique and diverse range of products: fragrances, makeup, hair care, skincare... and much more.

We have an exciting opportunity for a Customer Insights Executive to join SEPHORA and help deepen our understanding of what truly matters to our customers. Working closely with the Senior CRM & Customer Insights Manager, you’ll turn complex data into meaningful stories that help shape our retention strategies and strengthen our customer‑centric approach across the business.

If you’re someone who loves exploring data, uncovering patterns, and bringing clarity to customer behaviour, this is a fantastic chance to grow your insights career within a dynamic, fast‑paced environment.

• Analysing customer behaviour across the full lifecycle to identify trends, opportunities, and key drivers of engagement, retention, and loyalty.
• Building and evolving customer segmentation to support more personalised and relevant marketing strategies.
• Monitoring the performance of retention initiatives against KPIs and contributing to regular performance reviews.
• Creating dashboards, reports, and presentations to clearly communicate performance and insight recommendations to stakeholders across the business.
• Assisting in gathering, cleaning, and organising data from multiple sources to ensure accuracy and consistency.
• Conducting ad‑hoc research and analysis to support brand, marketing, and customer experience queries.

• Previous experience in a customer insights, analytics, or data‑focused role.
• A strong customer‑first mindset with the ability to translate data into actionable recommendations.
• Proficiency in data tools - Excel is essential; familiarity with Power BI, Looker Studio, or GA4 is a bonus.
• Strong attention to detail and a commitment to producing accurate, high‑quality analysis.
• Confident communication and presentation skills, able to convey findings clearly to both technical and non‑technical stakeholders.
• A proactive, motivated approach, with the desire to continuously learn and grow.

• Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit
• Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead
• Work that brings fulfilment, from delighting clients every day, to inspiring our industry at large, every action makes a difference

At Sephora, we celebrate diversity and are committed to creating and fostering an inclusive environment for everyone.