Experienced Casino Cashier

Overview

At Metropolitan Gaming, we don’t just offer jobs—we create experiences. Our ten venues across the UK and Egypt include the Empire Casino in Leicester Square and the Metropolitan Mayfair, delivering high-end gaming experiences for guests who live life to the full.

We value our employees and offer a benefits package to ensure your job is both fulfilling and rewarding. In addition to a competitive salary, you’ll have opportunities to learn and grow within the company, regular training and development, and the chance to be part of an exciting high-performance team.

• 50% off food and beverages in all our UK venues
• Extensive Rewards platform: discounts on travel, retail, hospitality, health and much more
• Company Sick Pay
• Company Pension
• Life Assurance
• Refer a friend incentive
• Financial advice services
• Employee health and wellbeing services
• Virtual GP Services
• Season Ticket Loans
• Employee assistance program: A confidential helpline providing 24/7 advice and counselling
• Cycle to work scheme

We are looking for a Casino Cashier who holds a valid UK Gaming Licence (PFL). The Casino Cashier is responsible for handling all monetary transactions within the casino cage, including exchanging chips for cash, processing debit card transactions, redeeming tickets, and maintaining accurate financial records. The role requires exceptional attention to detail, strong customer service skills, and adherence to gaming regulations and internal controls.

• Observe the conditions and requirements of the Cashdesk Procedure Manual, Guidelines, directives and provisions of relevant legislation.
• Ensure all Company records and paperwork are accurately completed in accordance with procedures and accounting guidelines; report errors and omissions to your manager.
• Investigate queries from head office or in-house teams.
• Carry out cash and electronic transactions including exchanges, chip redemptions, debit transactions, ATM activities, and payouts.
• Exchange chips, tokens, and tickets for cash accurately and efficiently.
• Handle customer buy-ins and payouts following cashdesk procedures.
• Update points/player tracking for customers.
• Maintain ATMs and process all banking.
• Verify and record all financial transactions in the casino’s accounting system.
• Ensure compliance with gaming regulations, AML laws, and casino security procedures.
• Assist with count operations, including counting and securing large sums of cash.
• Provide excellent customer service, addressing guest inquiries and resolving minor disputes professionally.
• Report suspicious activities or policy violations to supervisors immediately.
• Maintain confidentiality and integrity when handling customer and financial information.

• On It:
  Demonstrates responsiveness and initiative by anticipating guest and operational needs, ensuring prompt and effective service delivery.
• Upbeat and Positive Attitude:
  Maintains a professional, enthusiastic, and solution-oriented demeanor that fosters a welcoming and energetic environment.
• Be Nice:
  Treats guests, team members, and stakeholders with courtesy, respect, and professionalism in all interactions.
• Open and Close:
  Engages openly and warmly at the start of every interaction and ensures each conversation or service exchange concludes with clarity and appreciation.

Please Note: You must be aged 18 or above and have the right to work in the UK. This position requires working nights, evenings, weekends and shifts that coincide with a 24/7 trading week, so flexibility in scheduling is essential. Casino Cashiers spend a large portion of their shift on their feet, working directly with the public.

Job Details — Experienced Casino Cashier

Salary: £25,750 to £26,603 per year

Type:
Permanent - Full-time

Venue:
Alea Nottingham

Site Address: 108 Upper Parliament Street, Nottingham, NG1 6LF

Posted: 10 days ago | Closing date: 11/03/2026 | Job reference: LM1498140

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