Customer Service Advisor

Customer Service Advisor - Woolwich

Apply today and join our Mayflower group!

If you’re looking to make a change to a secure, progressive, caring business then phs Group Mayflower is for you!

You will act as the first point of contact for our customers, providing product/services information, answer questions and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

You will be a role model and leader in areas of teamwork, customer focus and continuous improvement for the purposes of ensuring alignment with the Company vision and critical success factors.

• Taking calls and building rapport with business customers each day on our contact centre and dealing or directing queries.
• Fixing any issues quickly and efficiently, so customers feel valued every time.
• Interacting with internal stakeholders to solve client queries, in a proactive manner.
• Responsible for client liaison and generating sales reports and processing sales orders.
• Work closely with the Sales Team, to support the sales function. As well as provide administrative support to sales, operations and finance teams.
• Responsible for client related queries on products, deliveries, and services.
• Most important is a can-do attitude and a proactive approach to work, someone who really cares about the work they do for customers.

• A salary of £26,000.00 working 40 hours per week
• 23 days annual holiday + bank holidays
• phs Perks offering excellent discounts across hundreds of UK retailers
• A range of benefits including pension, enhanced maternity and paternity pay, life assurance
• 24 hr wellbeing helpline and access to Digital GP for you and your household

• Committed, show pride in their work, and who are positive & friendly
• Passionate and dedicated
• Team player
• Excellent communicating
• Must clear an enhanced DBS check

Mayflower Washroom Solutions is a market leader in the field of Washroom Hygiene and Consumable provision, with over 19 years’ experience of service delivery on a national basis. Our 4 defined Divisions offer our clients the complete solution to managed services, from a single source. Be part of a large, professional, growing hygiene business; keeping the UK safe

Mayflower and phs Group is the leading hygiene services provider in the UK, Ireland and Spain. Our team of over 3,000 expert personnel provides washroom, floorcare, healthcare and a range of specialist services to over 120,000 customers ranging from large single sites, to multi-national restaurant chains, healthcare establishments and small owner occupied shops.

At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination. Please let us know if we need to make any reasonable adjustments for you during the recruitment process.