Box Office & Venue Operations Officer

Job Summary

An exciting opportunity has arisen for a proactive and customer-focused Box Office & Venue Operations Officer to join the Estates & Facilities team. This full-time, permanent role is central to delivering a first‑class service to audiences, students and staff across more than 500 events each year.

Organisation:
Royal College of Music

Postcode: SW7 2BS

Founded in 1882, The Royal College of Music (RCM) is a world leading music conservatoire with a prestigious history and contemporary outlook. Our excellence was recognised by the 2025 QS World University Rankings, in which we were ranked as the global No. 1 institution for both Music and Performing Arts. The College has held this world‑leading place in Performing Arts for the four successive years, while Music is a new subject introduced to the rankings in 2024.

The RCM Box Office sells tickets for the RCM's venues: the 400‑seat Amaryllis Fleming Concert Hall, 400‑seat Britten Theatre, Performance Hall, Performance Studio and Museum, as well as other smaller venues. The successful candidate will oversee the daily operation of the busy RCM Box Office, using Spektrix to manage ticketing, reporting and customer records, and working closely with colleagues across Marketing, Performance & Programming and Front of House.

The role also includes supporting visitor experience projects, front of house operations and major events such as Open Days and Graduation. You will be accustomed to prioritising a busy workload and excited by the prospect of contributing to the vibrant artistic life of the RCM. Job reference number: 201-26 Closing date: 9am Tuesday 17 March 2026 Interview date:
Wednesday 25 March 2026 This post is offered on a permanent, full‑time basis and is immediately available.

• Good standard of literacy and numeracy e.g. to A level standard or equivalent
• Experience working in a public‑facing environment such as a theatre, concert venue or similar arts organisation
• IT skills, especially experience of database administration
• Administratively self‑sufficient and accustomed to exercising initiative
• Ability to stay calm under pressure and manage competing priorities
• A strong understanding of data protection regulations
• A confident communicator, orally and in writing
• Keen interest in music and the arts
• Ability to prioritise a busy workload
• Ability to work effectively as part of a team

• Box Office: Providing the highest level of customer service and care to all RCM customers, including students, staff and visitors
• Responding to customer enquiries and ticket requests by phone, email and in person
• House Management & Front of House: To cover front of house duties together with or in place of the House Manager in their absence and after any necessary training
• Maintaining the appearance of the front of house stations, ensuring they are always presentable, safe and secure, resolving any issues or raising with the relevant departments
• Estates Operations: Support the Estates team on projects relating to improving visitor experience and the College as a performance venue
• Being a core part of the emergency response team and procedures, including first aid, evacuation, fire alarm activation, and invacuation

For full details of this position please read the Applicant Information Pack, available to download from the RCM website:

To apply, please complete our
1) Application form and
2) Equal Opportunities form (available to download from the RCM website) and submit in Word or PDF format by email to [email protected]

CVs without an application form will not be accepted. Please ensure that you include the Job Reference Number when submitting your application.

The RCM is committed to nurturing diverse and inclusive environments for all staff and students to work and learn. We positively encourage applications from suitably qualified and eligible candidates from diverse backgrounds, including race, disability, age, sex, gender identity, sexual orientation, religion and belief, marriage and civil partnership, pregnancy and maternity, and caring responsibility.