Night Concierge

Job Summary

Vertus are looking to recruit a night‑time Concierge to join our team. Reporting directly to the Assistant Night Front of House Manager, you will ensure that residents (tenants) have the best rental experience and consistently deliver the highest levels of customer service, becoming a Vertus brand ambassador.

Department:
Vertus

Company:
Vertus J1-J3 Staffco Limited

Reporting to:
Manager - Front of House

7pm – 7am (4 nights on - 4 nights off)

Annual Salary: £ 35,937

• Deliver unparalleled levels of service for all residents and their guests and always make the site feel like their home
• Engaging with residents. Building professional yet caring and supportive relationships.
• Delivering consistently high levels of customer service at all times.
• Supporting all marketing and promotional aspects of the building and its apartments.
• Carrying out viewings of apartments available to let when required.
• Assisting tenants moving in to their apartment and completing apartment and appliance inductions as needed.
• Escalating any service or performance issues for immediate rectification with the central helpdesk.
• Assisting with the coordination of community events.
• Be responsible for the cleaning, inspection and immaculate presentation of reception area and common parts, ensuring these remain pristine at all times
• Providing local area information to residents.
• Liaising with the Building Manager in respect of customer surveys and feedback, identifying areas for change and continuous improvement.
• Ensure the security of the building is never compromised
• Whilst covering the desk you may need to carry out office and administrative duties and assist with ad‑hoc work as required
• Provide a detailed handover at the end of each shift to ensure continuity of service at all times

• Coordinating tenancy inspections and undertaking inspections of the apartments as instructed.
• Supporting residents at the point of moving in/out and administering checks.
• Supporting residents with any queries and directing any maintenance reports to the head office relevant teams.
• Undertaking daily and weekly inspections of the building.
• Access control management including fob programming and cancellation to agreed protocols.
• Reporting and assisting with any cleaning issues as they arise.
• Issuing and cancelling of door entry fobs and maintaining access control databases.
• Assisting with the co‑ordination of day to day on‑site services and sign‑off in accordance with the central team’s maintenance schedules.
• Ensuring the building is a safe environment in which to live and work and that it is managed in accordance with Vertus procedures
• Recording all safety checks, contractor visits and completing on‑site reports including daily activity logs.
• Establishing and developing working relationships with suppliers and contractors.
• Day to day management of the amenity spaces including room booking co‑ordination.
• Bring Me parcel management, including sign in and out of larger items for residents.
• Undertaking routine daily/weekly safety inspections and updating the central management team.
• Available to respond to out‑of‑hours rota for emergencies as required.

• Previous experience in residential property (private rented preferred) or hospitality sectors.
• Excellent communication and interpersonal skills displaying understanding of resident’s needs.
• Good level of computer literacy using Microsoft Word, Excel and Outlook.
• High standard of written and spoken English, additional language skills are of benefit
• Must be pro‑active and able to use initiative in order to enhance the building reputation and make the community the best available.
• Flexibility and adaptability.
• Problem solving, well organised and ability to work well under pressure.
• Well‑groomed and of smart appearance.

All staff are required to fulfil their legal duty to take reasonable care for the health and safety of themselves and others who may be affected by their acts and omissions, and to follow all guidance and instructions given in this respect. Further details regarding Health &…