LEISURE - Casino Host Royal Caribbean

LEISURE - Casino Host for Royal Caribbean

Department: Hotel

Employment Type: Contract

Location: Shipboard

V.Ships Leisure is looking for Casino Host on behalf of Royal Caribbean.

The Casino Host’s major function is to own all aspects of strategic relationships with Casino VIP’s, and to drive additional incremental gaming revenue from these relationships. As a member of the casino marketing and operations team, you will be the first line of contact with High Value guests and act as an ambassador for the casino. Casino Hosts will identify high value players, enroll players into Club, build relationships with new and current players, and encourage players on their current sailing to sail again with the cruise line.

The ideal candidate for this position will possess inherent customer service skills, a passion for customer care, and a commitment to proactive service and recovery as necessary to engage and WOW our casino guests.

Responsibilities include (but not limited to):

• Develop relationships with high value casino guests
• Identify and enroll new players into Club Royale database
• Establish accurate reporting for player tracking database
• Ability to run corporate casino promotions and ad hoc casino tournaments
• Act as a liaison with various marketing segment leaders and group leaders onboard, along with casino management and shoreside, to ensure alliances are maintained
• Provide concierge‑class type services to accommodate VIP guest requests such as dinner, spa, and shore excursions. 1 – 2 years casino experience

• Minimum of two (2) years sales and/or front‑line guest service experience is required. Previous marketing, customer service and/or casino experience preferred.
• Minimum of 6 months as either CAHA, Acting CAHT or both.
• High level of professional literacy and conduct is required.
• Basic to intermediate skills and knowledge in typing and computer software skills (Microsoft Office Products, Mac OS) is required.