Panel Service Executive

Job Title:

Customer Service Support

Location:

London, Westgate

Salary:
Competitive

Full time/Permanent/Hybrid working, Includes Weekends and evening hours

• Responding to incoming calls from panel members and recording the outcome of calls in the contact history database.
• Making outgoing calls to panel members to follow up on potential compliance issues or technical faults with the metering.
• Collaborating closely with technicians whilst in panel member homes to perform interactive tests and quality checks.
• Collecting information from technicians about the equipment in the panel members homes and updating a central database.
• Collaborating with Continuous Improvement (CI) agents to identify and address areas for change in the service.
• Providing support on ad hoc projects and initiatives.
• Conducting validation checks to identify any issues with data held against a home that could impact data processing.
• Working with the wider Origin team to ensure SLA’s and project deadlines are met.

• Strong relationship building and communication skills with internal partners and panel members.
• Polite and professional telephone manner with a positive work ethic towards problem solving.
• Proactive, self‑motivated teamwork, happy to lend a hand when needed.
• Problem‑solving ability, ability to work in a fast‑paced environment with proven experience of working to deadlines.
• High accuracy and efficiency in task performance.
• Good interpersonal and administrative skills with a focus on accurate prioritisation and timely completion.
• Ability to multitask with a flexible attitude to work.

We reward our people based on a clear, consistent set of principles that support market competitiveness and a pay‑for‑performance culture. Your career progression opportunities are linked to what you deliver. We recognise that flexibility and a supportive environment enhance your ability to thrive.

We create an inclusive work environment where everyone feels welcome. We encourage applications from all sections of society and do not discriminate because of age, race, religion, gender, pregnancy, sexual orientation, gender identity, disability, marital status or other legally protected characteristics.

By applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The Kantar Group Limited. Your details will be kept on our internal ATS for the necessary duration for recruitment purposes and may be shared with hiring managers or considered for future opportunities.