Sales & Events Manager

Overview

The Hydrant, Monument, EC3R 8BG
— Sales & Events Manager — Up to £35,000 plus tips and benefits.

Join Fuller’s. The role is based at The Hydrant in City of London and involves managing sales and events operations, delivering high-quality customer service and driving revenue through pre-booked and bespoke events.

• An exciting variety of career paths:
  Explore a wide range of roles and career paths across our pubs and hotels.
• Supportive environment:
  We put people first and strive for a collaborative and trusting atmosphere where everyone is valued.
• Continuous growth:
  Engage in learning and development programs to fuel your personal and professional growth.
• 25% discount on food and drink, across all our pubs and hotels for you and your friends and family. Increasing to 30% after one year, 35% after three years and 40% after five years.
• A fair share of tips, paid on top of your hourly pay and paid on a weekly basis.
• Discounted hotel stays at hotels in the Fuller’s Family
• Access to ‘My Fuller’s’ – our online benefits platform with savings at 100s of retailers and discounts for gym memberships, cinema tickets and more.
• Healthcare Cash Plan – after one year you will have access to a 24-hour GP service and the ability to claim money back for dentist and eyewear.
• Full induction and training
• Option to receive up to 35% of earnings as they are earned with Wagestream.

• Effectively execute pre-booked strategy.
• Deliver pre-booked revenue and covers targets.
• Drive additional business via outbound activity.
• Manage Collins, Atreemo & Tonic systems.
• Maintain accurate customer records and provide performance reports as required.
• Execute social media platforms and online presence plan (including website & listings).
• Investigate the market and identify key event opportunities to drive more business.
• Boost conversion rate through quick and clear customer communication.
• Create and support delivery of bespoke events across the year.
• Recruit, train and develop sales & events coordinator (where applicable).
• Provide excellent customer service both in person and via email/phone.
• Communicate effectively with teams to ensure the successful delivery of bookings.

• Strong customer focus and commercial awareness.
• Excellent organisation and time management skills.
• Understanding of the operational running of the business/events.
• Great communication and people skills.
• Creative approach to problem-solving.
• High attention to detail.
• Ability to meet tight deadlines and work on multiple projects.
• Good negotiation, sales and marketing skills.