Lead Professional Officer

Job in Greater London, London, Greater London, W1B, England, UK

Listing for: Job Switch

Full Time position
Listed on 2026-06-19

Job specializations:

Entertainment & Gaming
Customer Service Rep

Location: Greater London

MAIN PURPOSE OF THE JOB Lead Professional Officer

To work to the No Wrong Door (NWD) programme to assess customer needs ensuring a holistic problem solving approach to customer needs

To be the lead officer in guiding and assisting customers through their favoured options in exploring a planned and co-ordinated approach to identified key support needs, including housing, employment and child care.

Liaise and work with all relevant organisations and partners to prevent

To negotiate and conciliate with landlords, parents and other accommodation providers to prevent homelessness and provide practical assistance to help customers remain in or gain alternative accommodation wherever possible

Ensure that all enquiries and cases are progressed speedily and efficiently and that all set targets are achieved whilst maintaining excellent customer service standards for all relevant client groups and contribute to year on year improvement of those standards.

DUTIES & RESPONSIBILITIES Lead Professional Officer

To conduct housing options interviews with customers focussing on assessing housing needs, preventing homelessness and giving good quality advice on the housing choices available so that customers can make informed decisions

To negotiate and mediate with landlords, parents and other accommodation providers to prevent home...

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