Customer Experience Team Member

Customer Experience Team Member

You will work as part of a team of Customer Experience Team Members. You will report to the Customer Experience Manager, Supervisors and Duty Manager on shift.

This is a varied role which involves working in all areas of the front of house operation, which for the production of Cabaret involves ushering, bar service, greeting arrivals, ticket checking and food service. The role at The Playhouse theatre is in many ways, unique. This is due to the immersive nature of the production of Cabaret. Whilst in all our venues, the experience starts at the entrance for this production the show starts at the doors.

From the moment our audience step inside the venue they will be in the world of the Kit Kat Club. It is the role of our team to help them navigate this journey.

Evening and weekend availability is essential for this role.

Please note, your role may involve working with children or vulnerable people.

• Deliver an immersive, high-quality guest experience across all theatre and hospitality areas, maintaining the vision and atmosphere of Cabaret.
• Welcome, engage, and assist audience members, providing accurate information and ensuring a seamless customer journey.
• Proactively promote and sell food, beverages, merchandise, and packages, working to meet and exceed sales targets.
• Ensure responsible service of food and alcohol while maintaining high standards of health, safety, and compliance.
• Work collaboratively with colleagues, taking initiative to identify and complete tasks efficiently.
• Participate in all required training to maintain role knowledge and performance standards.

If you have most of the essential criteria, we encourage you to apply, and welcome transferable skills from other industries or backgrounds. All relevant training will be provided.

• You understand the impact of your role on the customer experience
• Experience in bar or food service environments
• You thrive in a busy and ever-changing environment
• You have a great work ethic and care about always delivering the highest possible standards
• You communicate effectively and are an outstanding team player
• You are proactive, decisive and get things done
• You think creatively
• You are driven by ambitious targets and ground-breaking concepts

We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role.

Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible.

If you’d like to discuss accessibility prior to applying, please email rec for a confidential discussion.