Front of House & Security Brand Ambassador Farringdon Road; STARS

STARS delivers a discreet, high-end security-focused hosting experience to visitors, guests and employees at the client site. As a Front of House & Security Brand Ambassador, you will serve as the face of the building, ensuring a five-star experience while maintaining safety.

You’ll combine exceptional customer service with professional security awareness.

• Commit to a 54-hour work week on a rotating shift pattern (weekday nights only and weekend day/night shifts of 07:00–19:00 / 19:00–07:00). Must be available every weekend.
• Meet and greet all staff, visitors and contractors in a professional and personable manner.
• Issue badges, reconcile entries and conduct audits.
• Deliver a consistently high-end, customer-focused experience.
• Embark a high-performance approach and encourage colleagues to do the same.
• Maintain the visual standards of the reception, lobby and office areas.
• Work closely with client contacts (Facilities Manager, Office Manager, etc.) to ensure the front-of-house environment is welcoming.
• Assist in emergency situations and provide timely, accurate information.
• Respond appropriately to varying and fast-changing priorities.
• Build strong rapport with recurring customers (client staff, visitors, contractors, etc.).
• Represent Securitas and the client organization in a manner in keeping with their values, brand identity and culture.
• Patrol the premises as required.

• 5-year checkable employment history.
• Exceptional customer service skills.
• Computer literate.

• Proven front-of-house or corporate hospitality experience.
• A confident, engaging communicator.
• Impeccable presentation and attention to detail.
• Strong organisational skills and the ability to multitask.
• A proactive mindset with natural problem-solving ability.
• Professionalism, discretion and integrity at all times.

• Company pension and advice & planning.
• Life assurance scheme.
• Discounted gym memberships.
• Wellness advice and support, including financial, emotional and physical health plans.
• Dental and physical health plans.

• Cycle to work scheme.
• Car lease and new car purchasing schemes.
• Discounts on high street brands, online shopping, holidays, days out and Arriva bus travel.
• Mortgage advice.
• Payroll ISA's.
• Eligibility for Costco membership.

• Support with further education.
• 100s of eLearning courses.
• Accredited courses by C&G, ILM, IOSH and SIA.
• Leadership development programmes both local and global.

We are an inclusive employer and encourage applicants from all backgrounds.