Event Ticketing Manager

Location: Greater London

Job Summary:

Company:
Live Nation Department:
Ticketing

Location:

Farringdon, London

Reports to:

Ticketing Director Working Hours :
Monday – Friday 9am – 5pm plus evenings/weekends as required

Contract Type:
Permanent

Role Description To maximise ticket sales and revenue by providing effective ticketing information and advice; and proactively managing inventory, ticket agents and allocations.

Live Nation Music UK is part of Live Nation Entertainment, the largest live entertainment company in the world, consisting of five businesses: concert promotion and venue operations, sponsorship, ticketing solutions, ecommerce and artist management. Live Nation Entertainment seeks to innovate and enhance the live entertainment experience for artists and fans: before, during and after the show.

What it’s like to work in the Team Our team is made up of a diverse group of individuals, but we all share the same passion for the events industry. We have a fun, approachable atmosphere within the team, which helps us build and maintain genuinely authentic and valuable relationships with our colleagues and clients alike. We are committed to supporting each other and working together to deliver first class event ticketing and insight to the business.

What we can offer youLive Nation offers impressive employee benefits including tickets to shows and festivals and unlimited annual leave. The newly opened Farmiloe Building in Farringdon, London is a beautiful office to work in. Staff can enjoy use of arcade games in the basement games room, onsite gym equipment plus fitness and meditation classes. In addition to this, the office has a fully stocked complimentary coffee bar with barista to serve you your favourite coffee as you walk into the office and offers heavily subsidised lunch options.

We hold regular staff events in our atrium stage space including hosting speakers and open mic nights to showcase Live Nation employee talent.

Who you are Competencies / Skills / Knowledge / Experience Knowledge and experience of live event ticketing gained in a promoter, ticket agent or venue environment

Excellent numeracy skills with exceptional attention to detail and proficiency in using Excel at intermediate or above level

Excellent literacy skills with a proven ability to communicate, both verbally and in writing, with colleagues up to executive board-level

Behaviours

The following attributes determine how the role will be carried out and are required to be a success

Proactive and demonstrates initiative, drive and commitment to achieve objectives

Uses interpersonal skills to establish excellent rapport and working relationships

Self-motivated and takes ownership for personal and technical skills development

Well organised, deadline focused and adept at prioritising workloads

Combines analytical thought with creativity to excel at problem-solving

Maintains good commercial awareness, proven ability to maximise sales and understands business drivers

Process driven with meticulous attention to detail

What the role includes

Liaise with promoters, venues, ticket agents and other stakeholders to advise on and manage the ticketing for Live Nation concerts including arena tours (and potentially stadiums, festivals, and other events)
Prepare events for on-sale by confirming and configuring event details including:manifests, seating plans, price structuresmarketing partner, artist / fan club, record label and other presalesinternal, VIP, ticket agent and other holds and allocationsbooking fees, ticket stock and text Administer events in HALO (our in-house event operating system), maximise ticket sales and revenue by monitoring and analysing sales to proactively manage inventory and allocations across ticket agents

Produce event sales forecasts, updates, charts, analyses, management information and other reports including final reconciliations

Work on-site at outdoor events (potentially including festivals) as required; including weekends and evenings and overseeing and/or staffing Box Office operations

Process internal ticket orders including artist management and label requests; raising invoice requisitions as appropriate

Any other reasonable duties as…