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Guest Experience & Accessibility Lead
Job in
Greater London, London, Greater London, W1B, England, UK
Listed on 2026-06-24
Listing for:
Merlin Entertainments
Full Time
position Listed on 2026-06-24
Job specializations:
-
Entertainment & Gaming
Event Manager / Planner, Customer Service Rep -
Customer Service/HelpDesk
Event Manager / Planner, Customer Service Rep
Job Description & How to Apply Below
Merlin Entertainments is seeking a Guest Excellence Manager for the London Eye. In this permanent full-time role, you will lead the Customer Service team and champion accessibility while enhancing guest experiences. You will take on high-profile complaints and direct projects to improve standards.
This role is office-based with required flexibility, and includes benefits such as a 40% discount off LEGO products, free tickets to attractions, and additional volunteer days.
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