Front of House and Security Brand Ambassador; STARS - Wardour

Front of House and Security Brand Ambassador (STARS) - Wardour Street

Full‑time

The Front of House and Security Brand Ambassador (STARS) role delivers a high‑end, discreet security‑focused hosting experience to visitors, guests and employees at the designated site(s). You will serve as the central point of contact for all Front of House operations, ensuring a smooth and seamless experience while maintaining a safe and secure environment. The position combines top‑notch customer service with enhanced security awareness training, certified to BS 7858, tailored to meet the specific needs of our clients.

• Monday - Friday
• 60 hours per week
• 07:00 – 19:00
• £15.75 per hour
• 60‑minute paid lunch break

• Meet and greet all staff, visitors and contractors in a professional and personable manner.
• Deliver a consistently high‑end, customer‑focused experience.
• Embody a high‑performance approach and encourage colleagues to do the same.
• Ensure the workplace (reception, lobby, office, etc.) is visually of a high standard.
• Work closely with client contacts (Facilities Manager, Office Manager, etc.) to maintain an excellent front‑of‑house environment.
• Assist in emergency situations and provide timely and accurate information.
• Respond appropriately to changing priorities.
• Build strong rapport with recurrent customers (client staff, visitors, contractors).
• Represent Securitas and the client organisation in line with shared values, brand identity and culture.
• Lock and unlock the building as required.
• Act as the central point of contact for Front of House operations.
• Champion a high‑performance culture and lead by example.
• Provide accurate, timely information and support.

• Proven Front of House or corporate hospitality experience.
• Impeccable presentation and attention to detail.
• Strong organisational skills and ability to multitask.
• Proactive mindset with natural problem‑solving ability.
• Professionalism, discretion and integrity at all times.
• 5‑year checkable history.
• Familiarity with Microsoft Office.

• Company pension and advice and planning.
• Discounted gym memberships.
• Wellness advice and support (financial, emotional and physical).
• Dental and physical health plans.
• Cycle to work scheme.
• Car lease and new car purchasing schemes.
• Discounts on high street brands, online shopping, holidays, days out and Arriva bus travel.
• Mortgage advice.
• Payroll ISA’s.
• Eligibility for Costco membership.

• Support with further education.
• 100’s of e‑learning courses.
• Accredited courses by C&G, ILM, IOSH and SIA.
• Leadership development programs (local and global).

We are an inclusive employer, proud of our Level 2 Disability Confident status. We support equality through Employee Networks, the Race at Work Charter and the Armed Forces Covenant. We also celebrate diversity with events such as BSL Week, International Women’s Day, PRIDE and Black History Month.

Securitas employs a number of international, licensed agencies that provide recruitment, candidate sourcing and talent management services. We welcome applications from all candidates including those with disabilities and we are committed to a fair recruitment process.

We will review each application carefully. If you need any assistance, please email our Talent Team. We thank you for considering a career with Securitas UK.