Night Receptionist

As a Night Receptionist at The Stay Club Kentish Town, you will be responsible for all front‑of‑house operations, greeting residents, handling complex queries, booking reservations and processing transactions.

• Welcome and engage with residents by maintaining a positive and friendly attitude
• Accurately process financial transactions, guest billing and reception float
• Take ownership with limited management supervision, demonstrating initiative
• Work in a pressurized environment while maintaining professional standards
• Perform Health and Safety checks and ensure public areas are maintained
• Report maintenance and housekeeping issues in a timely manner and follow up
• Prepare handovers for the incoming shift and complete general administrative duties
• Collaborate with internal teams to ensure residents receive the best standard of service

• At least 2 years of proven experience delivering exceptional customer service
• High attention to detail and strong organizational skills
• Strong experience using Microsoft 365 (Outlook, Teams, Excel, Word)
• Knowledge of the PEX reservation system is advantageous
• Safeguarding and Health & Safety training would be beneficial
• Must be able to work and live in the United Kingdom

• 20 days holiday
• Individual learning and development opportunities
• Access to Stay Club facilities across the portfolio

All applicants must have indefinite leave to live and work in the United Kingdom.

Successful applicants must be willing to undergo a background check in accordance with UK laws and regulations.