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Night Receptionist

Job in Greater London, London, Greater London, W1B, England, UK
Listing for: The Stay Club
Full Time position
Listed on 2026-07-01
Job specializations:
  • Entertainment & Gaming
    Customer Service Rep
Salary/Wage Range or Industry Benchmark: 22000 - 28000 GBP Yearly GBP 22000.00 28000.00 YEAR
Job Description & How to Apply Below
Location: Greater London

As a Night Receptionist at The Stay Club Kentish Town, you will be responsible for all front‑of‑house operations, greeting residents, handling complex queries, booking reservations and processing transactions.

Job Description
  • Welcome and engage with residents by maintaining a positive and friendly attitude
  • Accurately process financial transactions, guest billing and reception float
  • Take ownership with limited management supervision, demonstrating initiative
  • Work in a pressurized environment while maintaining professional standards
  • Perform Health and Safety checks and ensure public areas are maintained
  • Report maintenance and housekeeping issues in a timely manner and follow up
  • Prepare handovers for the incoming shift and complete general administrative duties
  • Collaborate with internal teams to ensure residents receive the best standard of service
Qualifications
  • At least 2 years of proven experience delivering exceptional customer service
  • High attention to detail and strong organizational skills
  • Strong experience using Microsoft 365 (Outlook, Teams, Excel, Word)
  • Knowledge of the PEX reservation system is advantageous
  • Safeguarding and Health & Safety training would be beneficial
  • Must be able to work and live in the United Kingdom
Additional Information
  • 20 days holiday
  • Individual learning and development opportunities
  • Access to Stay Club facilities across the portfolio

All applicants must have indefinite leave to live and work in the United Kingdom.

Successful applicants must be willing to undergo a background check in accordance with UK laws and regulations.

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