Event Floor Coordinator

As a Floor Ambassador, you will be the friendly, helpful face of our event spaces, providing essential on‑site support to clients and the Event Management team. You will play a key role in ensuring the smooth execution of events by serving as a readily available point of contact, assisting with last‑minute needs, and proactively addressing any issues that arise.

• Serve as a visible, approachable point of contact for event hosts and attendees in assigned event spaces.
• Proactively offer assistance and support to clients with immediate requests and inquiries.
• Act as a runner on the floor, efficiently addressing last‑minute needs from the Event Management team and clients.
• Liaise with various service line partners (catering, AV, security, and room setup) and vendors to facilitate quick resolutions and fulfill requests.
• Troubleshoot basic on‑site issues and elevate more complex matters to the Event Management team.
• Assist with basic room setups and adjustments, including moving tables, chairs, and other light equipment as needed.
• Support the setup and distribution of event materials, including signage, stationery, badges, and giveaways.
• Handle light manual tasks, such as lifting/moving boxes up to 10kg (22lbs), and transporting items between event spaces and storage areas.
• Ensure event spaces remain tidy and well‑maintained throughout the event.
• Provide way finding assistance and answer general questions about the event and venue.
• Support guest registration and check‑in processes as needed.
• Assist with post‑event breakdown and tidying of event spaces.
• Communicate effectively with the Event Management team regarding any issues, requests, or observations.

• Entry‑level position; some customer‑service, hospitality, or event‑support experience preferred but not required.
• Excellent interpersonal and communication skills with a strong customer‑service orientation.
• Positive and proactive attitude with a genuine desire to help others.
• Ability to work independently and as part of a team.
• Strong problem‑solving skills and the ability to think on your feet.
• Ability to handle multiple requests and prioritize tasks effectively in a fast‑paced environment.
• Fluent in English.
• Must work fully on‑site within specific event spaces on campus.
• Willing to work flexible hours, including mornings, evenings, and potentially weekends as needed.

• Private Medical Insurance with BUPA from day one.
• 28 Days Annual Leave plus Bank Holidays.
• Personal Volunteer Day.
• 20 Days of Sick Pay each year.
• Enhanced Parental Leave (Maternity & Paternity).
• Wellness Stipend.
• Complimentary access to Headspace, Rocket Lawyer & Maven.
• Life Insurance.
• Employee Assistance Program (EAP).
• Cycle to Work Scheme.
• Season Ticket Loan.
• Mobile Phone Allowance.
• Pension Scheme Enhancements.
• Discretionary Bonus Structure.
• Global Opportunities across 7 countries, including projects in London, New York, and Singapore.

FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

FIRST will not tolerate discrimination or harassment based on any of these characteristics. If any candidate feels that they are unable to meet the requirements of the role, please get in touch to discuss adjustments or other suitable roles.