Event Duty Manager

Event Duty Manager – Role Overview

Olympia Events is more than an exhibition venue, conference centre and live‑event space – it’s an inspiration. Against a backdrop of grand Victorian architecture, the seven connected spaces inspire engagement and enjoyment. Olympia Events is recognised for exceptional customer service and numerous awards that testify to client satisfaction. Beyond the walls, we invest in people, strengthen communities and protect the environment.

The Event Duty Manager is responsible for the full day‑to‑day operation of the Heritage Halls  role requires strong events experience, excellent communication skills and a track record of managing professional relationships. Working alongside Event Management and Venue Service teams, the successful candidate will ensure exhibitions in the Grand Hall, the National Hall and the West Hall run smoothly. The Event Duty Manager will be the principal liaison between clients and all internal and external contractors, including traffic, security, safety, catering, cleaning and waste management.

• Work closely with Event Management to ensure client events operate smoothly on a day‑to‑day basis.
• Act as the lead operational manager on site when the wider estate requires representation.
• Manage the operational teams on site to deliver a safe and effective event experience.
• Coordinate with the traffic team throughout event tenancy to support vehicle logistics.
• Brief and oversee security staff to deliver secure procedures both front‑of‑house and back‑of‑house.
• Liaise with the cleaning team to maintain cleanliness and manage waste disposal effectively.
• Collaborate with the on‑site Fire & First Aid team to ensure events are safe and staff and customers are protected.
• Take control of any situations or incidents in the venue(s) and liaise with Control Rooms as necessary.
• Log and follow up maintenance issues, ensuring responsible teams are aware and resolve them.
• Monitor the financial breakdown of each event, capturing and agreeing on post‑event charges with the Event Manager and clients.
• Comply with Venue Management Department procedures and policies.
• Actively support the company’s sustainability programme, The Grand Plan.

• Experience in event management or a degree (or equivalent) in Event Management.
• Strong communication with all stakeholders: exhibitors, Event Managers, venue team, contractors, and the Event Director.
• Knowledge of the exhibition industry.
• Ability to thrive under pressure, managing simultaneous activities across three venues.
• Empathy for and understanding of event organiser needs.
• Health & safety awareness (NEBOSH certificate desirable).
• Administrative accuracy, attention to detail, computer literacy, good time management and organisational skills.

Olympia Events is fully committed to ensuring the safety and wellbeing of all children, young people and adults at risk (vulnerable groups) that attend our premises. A DBS Check may be required prior to employment.

Olympia Events is committed to Equality, Diversity and Inclusion and expects all employees to demonstrate a positive commitment to EDI by treating others fairly and not committing any form of discrimination, victimisation or harassment, and by promoting positive working relationships.

This Job Description is not intended to be exhaustive; the duties and responsibilities may therefore vary according to the changing needs of the business.