Front of House Manager; Operations

Salary & Benefits

£40, a year plus 10% bonus and benefits.

indigo at The O2, North Greenwich

Permanent

37.5 hours a week, Monday to Sunday (5 days out of
7) evenings and weekends.

Are you at your best when the doors open and the crowd starts to arrive?

Want to play a key role in delivering live events at one of the UK's most iconic entertainment destinations?

As Front of House Manager (Operations), you’ll help create great experiences for guests, artists, promoters, and clients from planning through to event delivery.

• Lead the operational planning and delivery of events from initial brief through to post-show reporting.
• Act as Duty Manager on event days, coordinating teams and contractors to ensure events run safely and smoothly.
• Create event risk assessments and help manage crowd flow, accessibility and security planning.
• Support venue compliance, incident management and the delivery of Protect Duty requirements.
• Build strong relationships with promoters, artists, clients and partners.
• Handle customer feedback and complaints professionally, always looking for positive outcomes.
• Help deliver profitable events by managing costs and supporting post-show settlements and reporting.
• Work with venue partners to maintain high standards and drive continuous improvement.

• Experience in event operations within a live entertainment, venue, hospitality or customer‑facing environment.
• Strong knowledge of event‑day operations, venue safety and crowd management.
• Comfortable coordinating multiple teams and contractors in a busy environment.
• Able to build positive relationships with a wide range of people.
• Organised, practical and able to manage competing priorities.
• A valid Personal Licence.
• IOSH and Level 5 Crowd Management qualifications are welcome but not essential.

You'll be part of a company recognised in The Sunday Times Best Places to Work, working behind the scenes on some of the UK's most exciting live events while helping create memorable experiences for thousands of guests.

We are committed to fostering a diverse and inclusive workforce. We believe in equality of opportunity for all and our approach to recruitment and selection is fair, open and based purely on merit. Applications are encouraged regardless of age, disability, sex, gender re‑assignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require reasonable adjustments in any recruitment process, please let us know.

If you’re looking for a role where no two events are the same and you can make a real impact behind the scenes, we’d love to hear from you. Apply today.