Service Resolution Manager

Service Resolution Manager Full-time, fixed term contractuntil March 2027 Salary: £40,757 per annum plusopportunity to earn up to 5% performance related bonus

Location:

Hale Village, London,N17

Newlon Housing Trust is asuccessful charitable housing association and one of the major providers of newaffordable housing in north and east London.

At Newlon we want to deliver greatservices. Sometimes things go wrong, and we want to provide a quick, reliable and transparent complaint resolution service. We are looking for an experienced

Service Resolution Manager or Complaint Handler who is tenacious and likes tofind resolutions for our residents to help us meet our goals.

With a background in service delivery and proven experience and success in a problem solving, you will becustomer focused and be committed to resolving issues effectively and to a veryhigh standard of customer satisfaction.

Confident when working with arange of IT systems and specialist packages, you will be an excellent communicator who is able to work collaboratively with a wide range of peopleproviding a supportive and empathic service to our customers. You will also beskilled in interpreting statistical information to ensure budgets are maintained and deadlines are achieved.

In return, you can expect 27 days holiday (prorated), a non-contributory pension, excellent benefits, and a flexischeme. You’ll also be working out of purpose-built offices that form part ofthe award-winning Hale Village regeneration project and are situated just twominutes’ walk from the major transport interchange at Tottenham Hale.

For further information and details of how to apply, please visit our website via the button below.

Closing date:
Sunday 19 July 2026.

Online assessments will be heldbetween Tuesday 21 and Thursday 23 July 2026.

Interviews will be held in personat our offices in Hale Village on Thursday 30 July 2026.

Newlon Housing Trust is acharitable housing association and a committed Equal Opportunities employer.

No agencies please.