GTM Manager Gaming
Listed on 2026-07-25
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Entertainment & Gaming
Customer Service Rep
GTM Manager Gaming
London, Currys London Campus ed Term Contract (12 months), Full Time, Grade 4.
OverviewAs part of the Gaming squad, you will play a pivotal role in bringing the newest gaming hardware, titles, and accessories to life for our customers. You will support the Senior GTM Manager in developing the annual blueprint for gaming—combining customer and competitor insight with financial imperatives to maximize CSAT and EBIT. You will act as a lynchpin between all functional representatives, coordinating annual, quarterly, and in‑season initiatives such as console launches and exclusive editions, and arm the category buyer with the information needed to secure supplier funding.
Responsibilities- Work with the customer insight team to understand the gaming landscape: customers, competitors, trends, financial performance, range performance, threats, and opportunities to support the development of the annual category strategy.
- Create the blueprint for the annual gaming category strategy.
- Using insight, collaborate with the buyer, planner, services, and credit representatives to define the category’s annual proposition—the best combination of range, price, availability, services, and credit.
- Partner with channel representatives and brand & marketing to define the right shopping journey across all channels, including training and engaging customer‑facing colleagues in the gaming selling journey.
- Work with central planning and brand & marketing to develop the ‘Go to Market’ strategy and plan for gaming, aligned with the annual events calendar and key release dates.
- Support the squad in launching all major initiatives, including console launches, exclusive bundles, and major new title releases.
- Champion great customer experiences across all channels.
- Bring analytics and insight from online and customer teams to support day‑to‑day trading, events, and promotional decisions.
- Work with the Senior E‑commerce Manager to understand category KPI dashboards and reporting metrics.
- Coordinate responses to major marketing briefs across gaming, using the appropriate templates.
- Coordinate customer experience activities in gaming.
- Lead cross‑functional delivery of the customer journey for your Head of Category, working with peer groups.
- Negotiation skills and the ability to manage supplier partnerships, including major gaming publishers and platform holders.
- Strong influencing skills and the ability to manage multiple stakeholders at all levels to deliver plans.
- Excellent interpersonal, communication, and presentation skills.
- Good numerical and analytical skills to review data and provide recommendations/action plans that drive sales, profit, and cash.
- Detail‑oriented problem‑solving skills.
- Good working knowledge of SharePoint, Teams, Excel, Word, and PowerPoint, as well as MS Office workflow tools.
- A genuine passion for gaming, with strong commercial awareness and understanding of what gaming customers want is desirable but not a necessity.
- Educated to degree standard or equivalent in a relevant field.
- Buying/Marketing experience.
- Holiday benefits – 25 days of annual leave (plus bank holiday entitlement).
- Private medical insurance.
- Life assurance.
- Competitive pension scheme.
- Access to discretionary bonus.
- Hybrid working; our primary Currys Campus is at Waterloo (WeWork).
We’re committed to your development with new opportunities, on‑going training, and skills for life. As the biggest recycler and repairer of tech in the UK, we have a real impact on people and the planet. Every voice has a space at our table, and we’re inclusive and diverse across our workforce. If you need additional assistance with your application, please email
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