Front of House​/ Customer Experience - One City

FRONT OF HOUSE / CUSTOMER EXPERIENCE

Location:

Battersea Power Station

Pay: £13 - £14/hr

One City is looking for a driven, high-energy individual to join our team as Front of House and help deliver our in-studio customer experience.

This role is for those who understand that a high-performance studio requires more than just operational support — it requires focus on atmosphere and brand energy. You'll be a key part of the "live" environment, helping ensure energy levels are high, aesthetics are sharp, and every brand activation is executed with precision.

• First Impressions:
  Deliver every first-time greeting and studio walkthrough at the highest level — informative, high-energy, and welcoming.
• Instant Communication:
  Ensure member feedback and on-site queries are dealt with instantly.
• Refuel Management:
  Support the smoothie bar during your shift, ensuring quality control and speed of service for post-workout nutrition.

• Bring the Vibe:
  Contribute to the energy levels in the studio, keeping them aligned with the One City brand from open to close.
• Events & Collabs:
  Support studio events, themed classes, and brand collaborations, helping ensure flawless execution and maximum member engagement.

• Precision Standards:
  Help keep the studios, changing rooms, and communal areas immaculate through regular checks.
• Shift Support:
  Assist with opening/closing procedures, making sure the studio is always "performance-ready."
• Tech Readiness:
  Ensure all studio equipment and tech are ready for action before every session.

• Energy & Drive:
  You thrive in a fast-paced environment and bring enthusiasm to every shift.
• Atmosphere Driven:
  You understand how to influence the energy of a room.
• Organised:
  You enjoy the logistics of a busy floor and juggling multiple tasks.
• Team Player:
  You take direction well, work well with others, and lead by example in your own corner of the studio.

• Flexibility is Key:
  Our community moves early and stays late. Shifts can start as early as 5:30am or finish as late as 8:30pm.
• Weekend Energy:
  We're open 7 days a week, so regular weekend work is required.

• Competitive Pay: £13 - £14/hr.
• UNLIMITED One City classes (Run City & Cycle City).
• Clear Progression: A direct path for those looking to move into Studio Lead and beyond.